Displaying items by tag: contact

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

CosmoCom extends Sensée's innovative homeworking-on demand service, providing their clients with greater flexibility and functionality

MarketBuddy automates marketing activities on the Internet. Version 3.0 adds productivity features like the ability to manage large groups of contacts, build and clean email lists and support multiple users and data files with up to 600,000 contact records.

Leading Indian BPO Improves Collections Operations with Virtual Contact Center