Displaying items by tag: Services NSW

Tuesday, 21 July 2020 17:12

Settling into the new normal: a peek into the post COVID-19 call centre

GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact

Published in Sponsored Announcements

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Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Sponsored Announcements

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Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Health

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Guest Opinion

The new standard for corporate travel is real-time, policy-smart, and employee-centric
GUEST OPINION: The expectations placed on corporate travel programs have…
Safety tips if offering internet access at your rental property
GUEST OPINION: If home ownership is one aspect of the…
Check Point Partners with Illumio to Advance Zero Trust Security
Check Point Software Technologies Ltd and Illumio have announced a…
Rethinking IT sustainability to achieve outcomes that matter to the planet and the bottom line
GUEST OPINION:Sustainability has become a critical business priority, connecting environmental…
How finance leaders can use artificial intelligence to move beyond efficiency and drive revenue growth
GUEST OPINION: Artificial intelligence (AI) is now embedded in many…
How eLearning can help address Australia's productivity issues
Technology has transformed our lives in countless ways, from how…
How outsourcing and automation plug the cybersecurity skills gap
Organisations across Australia and New Zealand are increasingly confronted with…
Building a smarter future for construction
Australia’s construction industry is navigating uncertain waters. While there has…

ITWIRETV & INTERVIEWS

Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to…
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable…
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about…
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,…
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…

RESEARCH & CASE STUDIES

Mandiant releases annual M-Trends report
GUEST RESEARCH: Mandiant just unveiled the findings of its 16th…
Barracuda finds that 23% of HTML Email Attachments are Malicious
GUEST RESEARCH: New Barracuda Report Highlights State of Email Threat Landscape…

Channel News

AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch…
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…

Comments

Re: iTWire - Can cyber security be a platform for innovation and growth?

Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’

For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
Re: iTWire - The Risc-V architecture that can shape the future of computing

RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
Re: iTWire - Is Linux finally ready to storm the mainstream?

There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership

Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]

Displaying items by tag: Services NSW

Settling into the new normal: a peek into the post COVID-19 call centre

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

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Re: iTWire - Can cyber security be a platform for innovation and growth?

Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’

Re: iTWire - The Risc-V architecture that can shape the future of computing

Re: iTWire - Is Linux finally ready to storm the mainstream?

Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership

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