Displaying items by tag: Australian Banking Association
Thursday, 09 July 2020 17:17
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Sponsored Announcements
Tagged under
- contact centre agents
- Contact centres
- COVID 19 crisis
- Brendan Maree
- 8x8
- Pandemic
- Telstra
- Services NSW
- shutdown
- restrictions
- Virus
- financial institutions
- Utilities
- Robotic automation
- Chatbots
- Interactive Voice Response
- Call centres
- Business
- Australia
- Call centre operators
- Australian Banking Association
- new business
- consumers
- Investment
- Economy
Thursday, 09 July 2020 16:43
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Health
Tagged under
- Contact centres
- contact centre agents
- COVID 19 crisis
- Brendan Maree
- 8x8
- Pandemic
- Telstra
- Services NSW
- shutdown
- restrictions
- Virus
- financial institutions
- Utilities
- Robotic automation
- Chatbots
- Interactive Voice Response
- Call centres
- Business
- Australia
- Call centre operators
- Australian Banking Association
- new business
- consumers
- Investment
- Economy
Monday, 30 March 2020 12:24
Competition a crucial ‘role to play’ in driving economy post COVID-19, says Sims
The chief of Australia’s competition watchdog, the ACCC, Rod Sims, says competition has a critical role to play in getting the economy running efficiently again post the COVID-19 pandemic and economic crisis.
Published in
Strategy
Tagged under
WEBINARS & EVENTS
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UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC… -
TODAY FREE VIRTUAL EVENT - EXL SERVICE, AI in action Driving the shift to scalable AI
Through a blend of visionary discussions, real-world demos, and expert… -
Expert warns: Small businesses missing out on AI cost-saving and growth opportunities
Experienced business marketing and sales strategist, Jennifer Benedek, founder and… -
Datadog Opens Registration for Its 2025 DASH Conference
GUEST EVENTS: The annual conference will take place in New York…
CYBERSECURITY
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Outpacing AI-Driven Cyber Attacks: Strategies for Modern Defenders
GUEST OPINION by Chris Fisher, Regional Director of Australia and… -
Deep observability. Having a moment in 2025
When the Australian National University experienced a data breach a… -
Motorola Solutions Expands Avigilon Enterprise Security Suite to Accelerate Response During Emergencies
Company’s deep public safety expertise underpins new Avigilon features to… -
81% of Australian IT leaders want more government intervention to help them manage cybersecurity
New KnowBe4 research finds local IT leaders are seeking increased… -
64% of Australian companies hit with ransomware ‘forced to halt operations’
Impact of ransomware causing significant damage to the revenue and…
PEOPLE MOVES
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Informatica appoints Krish Vitaldevara as EVP, Chief Product Officer
AI-powered enterprise cloud data management company Informatica has appointed Krish… -
Sysdig Appoints Gary Olson CRO and Crendal Kear CBO
Amid Global Expansion and >330% Growth of Sysdig Sage AI:… -
MaxMine announces strategic leadership appointments, names Shaun Mitchell as CEO to ‘lead next phase of growth’
MaxMine, a technology and services solution for open-pit mine sites,… -
Cloudera appoints Leo Brunnick as Chief Product Officer
Hybrid platform for data, analytics, and AI provider Australia and… -
Informatica Announces Krish Vitaldevara as EVP, Chief Product Officer
Company rounds out product leadership team with Bala Kumaresan, EVP,…
GUEST ARTICLES
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D2L Inc. Announces Fourth Quarter and Fiscal 2025 Financial Results
COMPANY NEWS: Total revenue in Q4 increased 12% year-over-year to US$53.3… -
Hotwire Launches AI Search capability and AI Lab
COMPANY NEWS: New AI-powered tool Hotwire Spark designed to optimise brand… -
PRO on Track to Become First in Physical Security Industry with ISO/IEC 42001 AI Certification
COMPANY NEWS: i-PRO Co., Ltd. (formerly Panasonic Security), a leading global… -
The bot battle: How to Defend Against Scraping Attacks
GUEST OPINION: In our digital first economy, organisations hold a… -
SAS Global Academic Programs honours educators worldwide for distinguished achievements
COMPANY NEWS: SAS educator awards celebrate global leaders in data… -
Tenable Research Uncovers A Privilege Escalation Vulnerability In Google Cloud Run
GUEST RESEARCH: Security Flaw Highlights The Cascading Risks Of Cloud… -
How proactive medical device management protects patients and strengthens healthcare systems
GUEST OPINION: Medical devices, ranging from simple monitors to advanced… -
Portworx by Pure Storage unveils modern virtualization at enterprise scale
COMPANY NEWS: Portworx launches an enterprise-grade container data management platform… -
Ricoh Awarded EcoVadis Platinum Rating For Sustainability Performance
COMPANY NEWS: Ricoh has been awarded the highest Platinum rating… -
How to break your device habit once and for all
GUEST OPINION: If you're like millions of Americans, you spend…
Guest Opinion
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The bot battle: How to Defend Against Scraping Attacks
GUEST OPINION: In our digital first economy, organisations hold a…
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How proactive medical device management protects patients and strengthens healthcare systems
GUEST OPINION: Medical devices, ranging from simple monitors to advanced…
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How to break your device habit once and for all
GUEST OPINION: If you're like millions of Americans, you spend…
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How to choose reliable hosting for your website
GUEST OPINION: One of the most significant decisions when starting… -
Proactive actionable intelligence leading contemporary security operations
GUEST OPINION: Society is now at the stage where cybercriminals… -
Australia’s Great Work Reallocation: How Businesses Can Take Charge
GUEST OPINON: “AI won’t take your job. It’s somebody using… -
Federal Budget - Commentary from WatchGuard ANZ
GUEST OPINION: Following the release of the 2025–2026 Federal Budget,… -
Australia’s Great Work Reallocation: How Businesses Can Take Charge
GUEST OPINION by Peter Graves, Area Vice President ANZ, UiPath:… -
New Research Shows Parents Prone to this Common Scam
With school holidays just around the corner, Vodafone is warning… -
How AI can supercharge your productivity at work in 2025
GUEST OPINION: The workplace is undergoing a profound transformation driven by…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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Tenable Research Uncovers A Privilege Escalation Vulnerability In Google Cloud Run
GUEST RESEARCH: Security Flaw Highlights The Cascading Risks Of Cloud…
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Blue Yonder Survey: Consumers Willing to Pay Sustainability Premium for Everyday Retail Products, But Not Other Categories
GUEST RESEARCH: Across regions, consumers say they are willing to spend…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
