Displaying items by tag: eCommerce

GUEST OPINION: While manufacturers and distributors continue to recover from the ongoing pandemic, many have learnt a valuable lesson around the importance of agility to remain resilient. The biggest takeaway has been the realisation that technology is a vital component in remaining connected with customers and suppliers in real-time.

Digital services and consulting Infosys launches Infosys Equinox to help enterprises deliver hyper-segmented, personalised omnichannel commerce experiences for B2B and B2C buyers.

Ecommerce payments provider Eway has finalised an agreement with CRM platform provider Keap that will see Eway become the preferred payment provider for its customers in Australia and New Zealand. 

Power and cooling specialist Vertiv has varied its partner program in its Asian region, which includes Australia and New Zealand.

Debit card system provider eftpos says it is on track to bring large-scale payments competition to Australia’s online retailer sector in November, with a range of additional security features now available to the payments industry.

Swezo, an automotive marketplace solution, offers auto parts for vehicles (both brand new and second-hand) and provides mechanic services that can restore, upgrade, and fix cars.

As digital transformation reshapes the labour market and Australian businesses face a deepening skills shortage, new research reveals the impact demand for digital skills is having on job prospects and earning potential for employees across finance and accounting, technology, business support and marketing.

COMPANY NEWS: Hazelcast, the real-time intelligent applications platform, announces the new Hazelcast Platform, enterprise software capable of serving as a single platform for transactional, operational and analytical workloads. The Hazelcast Platform combines the capabilities of a real-time stream processing engine with in-memory computing to deliver a simplified architecture that is highly performant, scalable and reliable.

PROS is a SaaS platform to optimise shopping and selling experiences. It has today announced its newest, next-generation, incarnation for driving omnichannel sales for any business, accelerating time to value and optimising revenue profitability.

e-commerce sales in the Indian market are forecast to reach US$120.1 billion - or 8.8 trillion rupee - in 2025, with the country witnessing high growth in the past few years, according to one global data and analytics firm.

Verifying Identity and Determining Transaction Origination are Common Challenges Across Australia, Hong Kong, Japan and India

GUEST RESEARCH:  LexisNexis® Risk Solutions today released its 2021 True Cost of Fraud™ APAC Study covering the retail, ecommerce, financial services and lending sectors for Australia, Hong Kong, India and Japan. The study provides a snapshot of fraud trends in the Asia Pacific (APAC) region during the pandemic and spotlights key pain points for firms in relation to navigating new payment mechanisms, transacting through online and mobile channels and expanding internationally.

The cost of fraud for retail, ecommerce and financial institutions in the surveyed markets is high. The LexisNexis Fraud Multiplier™ – the total amount of loss a firm occurs based on the actual U.S. dollar value of a fraudulent transaction – shows the cost per transaction is $3.51 in Australia; $3.61 in Hong Kong, $3.87 in Japan and $3.84 in India. All four countries reported higher costs per transaction than the regional 2019 average that involved other APAC markets at $3.40.

A combination of factors is driving the high cost of fraud, including market events influencing the use of transaction channels/payment methods, the challenges that businesses face when assessing fraud with these transactions and the less than optimal approach that businesses take towards fraud detection, prevention and minimizing customer friction.

The report’s findings stem from a comprehensive survey of 418 risk and fraud executives in retail, ecommerce, financial services and lending companies in the APAC region in 2021.

Key findings from the LexisNexis Risk Solutions True Cost of Fraud APAC Report:

• Financial Institutions Tend to Have Higher Costs – Given the heavy account-based nature of their business and the need to repay fraud losses to customer accounts, financial institutions often employ more internal and external labor for investigation, detection and recovery. On average they spend $3.78 per transaction in Australia, $4.70 in Hong Kong, $4.46 in Japan and $4.76 in India.

• The Effect of the Pandemic – The pandemic has presented the same challenges to the Australian, Hong Kong, Japanese and Indian markets such as shutdowns, fear of in-person contact and fear of transmission, though the disruption was not equal. Each market saw a marked increase in the use of digital transactions and digital payment methods while cash and in-person payments dropped. However, Hong Kong and India changed more fundamentally as these markets have traditionally had more in-person and cash-driven transactions. Businesses in both markets needed to adapt quickly and many were unprepared from a fraud detection standpoint.

• Identity Verification Remains a Top Challenge – Common online and mobile channel challenges across markets included identity verification and determining transaction origination. The rise of synthetic identities was the most common source of identity verification issues. Ecommerce merchants indicated that transaction origination is more commonly cited as a challenge due to their limited use of solutions to capture device ID and geolocation. The rise of mobile and digital wallets as well as other contactless payment methods has created difficulty for many ecommerce merchants when assessing fraud risk related to these channels.

• Limited Use of Best-Practice Fraud Detection/Mitigation Approach – The use of digital/passive identity authentication solutions and transaction risk assessment solutions was limited in the Australia and Hong Kong markets. The number of organizations that integrated cybersecurity and/or digital customer experience with fraud operations was also limited in both markets. The ecommerce sector for the Hong Kong market is an outlier as it is fairly nascent and still in a development stage. This is primarily because Hong Kong, a highly developed territory, has enabled easy access to area businesses and in-person transactions have been much more common than those made online.

Cameron Church, director of fraud and identity, LexisNexis Risk Solutions, said, “As fraudsters become more sophisticated and their methods more complex, businesses need a robust fraud and security technology platform that helps them adapt to a changing environment, offering strong fraud management while maintaining a low-friction customer experience. A successful fraud detection and prevention approach involves an integration of technology, cybersecurity and digital experience programs to address unique risks from different transaction channels and payment methods.

“High fraud costs impact ecommerce merchants, retailers and financial institutions as they increase each year – even without the influence of COVID-19,” continued Church. “With sophisticated threats on the rise, taking a multi-layered solution approach has proven to be the most effective way to fight fraud across various channels and transaction types, as well as performing a more complete assessment that combines physical and digital identity data analysis. Using different solutions to support fraud detection at various points throughout the customer journey will strengthen a firm’s overall defense.”

Download a copy of the True Cost of Fraud APAC Report or register to attend the LexisNexis Risk Solutions Digital Identity Summit webinar on Thursday 8 July, 11am SGT to learn more.

About LexisNexis Risk Solutions LexisNexis Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information and analytics for professional and business customers. For more information, please visit www.risk.lexisnexis.com and www.relx.com.

GUEST OPINION by Mike Hicks, Principal Solutions Architect at ThousandEyes:  Over the past year, we’ve seen a sharp rise in the number of high-profile Australian CEOs promoting their digital and IT teams’ work.

Digital haggling is the new way bargain hunting Australians will strike a deal shopping online - with a technology entrepreneur coining it "the next big e-commerce trend."

Evolving since 2003, OSF Digital promises next level digital transformation services and world-class B2C services, now adeptly force multiplied by the Adept Group’s “tech-leading B2B reach,” accelerating the company’s “effort and mission to become the top global digital transformation partner to commerce brands worldwide.”

EVENT INVITE: Ecommerce is evolving more rapidly than ever before. Innovative technologies are revolutionising supply chain networks across Australia, enabling retailers to keep up with rising customer expectations.

EVENT INVITE: Ecommerce is evolving more rapidly than ever before. Innovative technologies are revolutionising supply chain networks across Australia, enabling retailers to keep up with rising customer expectations.

Planning approvals for data centres and warehouses will be assessed under a new accelerated pathway to help stimulate the State’s post-pandemic economic recovery, according to the government of The Australian state of NSW.

Although it's said that cash is king, a new FIS report says "the sun is officially setting on the use of cash for retail payments in Australia, with the economy projected to be 98% cashless by 2024.

Debit card processor eftpos hasn't given up the fight against its multinational rivals. Its Product Roadmap 2021 Update outlines plans for mobile wallets, ecommerce, digital identity, APIs and fintech access, and QR codes.

Debit card provider eftpos has launched a FinTech advisory committee in collaboration with FinTech Australia, designed to give fintechs a direct say in how they can access and leverage the eftpos payments network for the “betterment” of Australia’s digital economy.