Displaying items by tag: Internet providers

Peak data demand on the National Broadband Network's main wholesale access service has eased as Australians start returning to schools and workplaces, although peak throughput on the main NBN wholesale access service remains above the pre-COVID-19 baseline.

The operator of the National Broadband Network NBN Co has extended its offer to provide Internet providers with additional data capacity at no extra cost until August in a move it says supports national broadband needs, as social restrictions are starting to ease across Australia.

National Broadband Network operator NBN Co has extended its offer to provide up to 40% additional capacity to Internet providers, at no extra cost, for another two months - through the June and July billing periods - as part of its support for telecommunications retailers during the COVID 19 pandemic.

Video conferencing, video streaming and accessing cloud-based office applications have driven a large increase in data demand on the NBN access network as more Australians turn to their broadband services for work, education and entertainment, according to a new report.

The Telecommunications Industry Ombudsman has launched a new brand, logo and website with Ombudsman Judi Jones saying the new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.

A high number of consumers who have complained to their phone and Internet service providers are dissatisfied with how their complaint was handled.