Monday, 30 March 2020 11:19

AMTA, CA publish advice on telco services delivery during COVID-19 crisis Featured

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The Australian Mobile Telecommunications Association (AMTA) and telecommunications lobby group Communications Alliance have issued the first edition of Keeping Australians Connected, providing guidance and industry advice around the delivery of telecommunications services in the wake of the COVID-19 pandemic,

Communications Alliance says the industry advice Keeping Australians Connected includes updates on how Australia’s communication networks are responding to the increasing demand and traffic, as well as information and tips for customers to ensure minimal disruption to their service.

AMTA and CA say the industry will continue to work closely with the Government on business continuity plans as the COVID-19 situation evolves, and ensure the “ongoing delivery of vital telecommunications services to help maintain opportunities for work and education for all Australians”.

Communications Alliance CEO, John Stanton, said, “The telecommunications industry has come together and responded to the corresponding increase in data usage and traffic by taking steps to ensure Australian mobile users are supported, and able to stay as connected as possible during these challenging times.”

“As concerns around the COVID-19 pandemic continue, the daily rhythm of many Australians’ lives is being disrupted in unprecedented ways, including through open-ended remote working mandates and the desire for ongoing access to large amounts of media and information,” said AMTA CEO, Chris Althaus.

AMTA and CA say Keeping Australians Connected will be updated regularly as circumstances change and new information becomes relevant.


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