Displaying items by tag: Uniphore

GUEST OPINION: The year 2022 brought with it ongoing upheaval right across the business world, and an ongoing drive for innovation. As companies continue to scale and adjust their processes to keep pace with digital evolution, we have witnessed a trend towards optimising rather than purely transforming, as those organisations finesse the mix of technological solutions implemented over the pandemic. Now, as they brace for an ultra-competitive, hyper-connected world where customers can change service providers on their mobile devices within minutes, it is essential to adapt and prepare for accelerated growth and productivity.

COMPANY NEWS: Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced its participation at the 2022 edition of Gitex Global, where the company will demonstrate solutions to help its customers simplify and speed up innovation and efficiencies in delivering exceptional experiences without disrupting their operations.

GUEST OPINION: Unemployment in Australia is currently sitting at historically low levels leaving companies with challenges in recruiting and employing new staff. As such, organisations are looking for innovative ways to attract prospective employees.

GUEST OPINION: The pandemic has altered the business landscape forever, and telecommunications has been a focal point in that evolution. With businesses permanently moving workforces to remote and hybrid models, and more individuals relying on secure and stable connectivity, the need for fast mobile and internet connection has never been higher.

COMPANY NEWS: Mindfields, a global hyperautomation advisory firm, today announced it has partnered with Uniphore, the leader in conversational automation. The partnership will enhance Mindfields’ offerings, thereby enabling the company to facilitate its clients move into the next phase of conversational automation.

COMPANY NEWS: Probe CX, a leading customer experience and digital transformation organisation today announced it has partnered with Uniphore, the leader in conversational automation to increase its capacity to help businesses deliver next generation customer experience (CX).

COMPANY NEWS: Uniphore, the leader in conversational automation, today announced its Unite App Alliance Partner Program. A major pillar of the global Uniphore Unite Partner Program, the app alliance program enables value-driven collaboration and cross-selling for participating Independent Software Vendors (ISV). Participating ISVs will have greater access to and involvement in shaping the direction and strategy of tomorrow’s conversational AI, automation and supporting CX technology innovation.

COMPANY NEWS: VIS Global, a leader in enterprise communication and customer experience (CX) management solutions today announced it has entered into a multi-country strategic partnership with Uniphore, the leader in Conversational Automation.

iTWireTV spoke with Ravi Saraogi, co-founder and president, Uniphore, on the power of conversational AI and the great benefits it brings to customer experiences in call centres around the globe.

COMPANY NEWS: Uniphore, the leader in conversational automation, today announced its Series E funding round of $400 million.  The round, which brings Uniphore’s total funding to more than half a billion ($610 million) is led by NEA and raises the company’s valuation to $2.5 billion. March Capital and other existing Uniphore investors along with new entities are also participating in this funding round.

Since the start of the COVID-19 pandemic, the world has seen increased adoption of video calls whether for personal or business use. Thus, it also unravelled challenges and opportunities, according to a new study by conversational service automation company Uniphore.

Uniphore announced its agreement to acquire Jacada, a customer experience pioneer with a low code/no code platform for contact centre automation.