Displaying items by tag: RingCentral

Events platform wins new Fortune 500 customers

Studio enables organisers to effortlessly produce professional and branded event streams that amaze audiences

New AI Clips capability auto-generates highlights from event recordings, saving customers time and money

COMPANY NEWS: RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today unveiled Studio, a new modern capability of the RingCentral Events™ platform that enables organisers to stream and produce engaging, branded events all within the same user interface, and AI Clips, enabling marketers to produce AI-generated highlights from their events.

Former executive at RingCentral, Five9 and Cisco, joins to lead product innovation and scale growth of Freshworks’ AI, CX and EX solutions

Freshworks Inc. (NASDAQ: FRSH) today announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the Freshworks’ product strategy and vision for its people-first AI service software used to deliver exceptional customer experiences (CX) and employee experiences (EX). He joins the Freshworks executive management team, reporting directly to Chief Executive Officer and President Dennis Woodside.

Customer experience automation provider RingCentral and customer engagement company Verint have announced a strategic partnership to provide RingCentral customers access to best-in-class workforce engagement management (WEM) and CX automation.

Melanoma Institute Australia (MIA) replaced its legacy virtual PBX infrastructure with AI business communications provider RingCentral’s RingEX platform.

Communications infrastructure provider Zayo has partnered with AI communications company RingCentral to launch Zayo UC+, a solution that features AI-powered cloud communications and contact centre capabilities.

Cloud business communications provider RingCentral unveiled the availability of its native, AI-powered contact centre, RingCX.

Cloud business communications, contact centre, and video and hybrid event solutions provider RingCentral has co-developed a branded solution with telecommunications company Optus named Optus Loop to power communications for Australian businesses.

COMPANY NEWS: G-Star Raw, one of the most renowned clothing brands in the world, has tapped Avaya to enable seamless collaboration between staff across all its global locations, while also reducing the burden on its small and nimble IT team.

AI-powered cloud communications provider RingCentral has announced a next-gen communication solution for frontline workers.

Forty percent of all Australian workers say they are engaged in quiet quitting behaviours and only 9% are actively planning to leave their jobs, according to enterprise cloud communications and contact centre solutions RingCentral’s research conducted in partnership with Ipsos.

Brisbane-based McCarthy Durie Lawyers has reported significant year-on-year staff and customer retention levels following its deployment of Avaya Cloud Office by RingCentral.

Enterprise cloud communications provider RingCentral announced a set of AI-powered video capabilities along with extended browser support for RingCentral MVP and RingCentral Video customers.

COMPANY NEWS: Evergreen Shipping Agency has reported unprecedented employee engagement since its move to remote work, enabled by Avaya technology.

Contact centre solutions RingCentral has announced new features and updates for both of its business cloud phone system and unified business communications platform to help organisations of all sizes benefit from cost-saving.

COMPANY NEWS: RingCentral has combined its industry-leading unified communications as a service (UCaaS) solution with real-time analytics and reporting for organisations to deploy to take advantage of new ways of engaging with customers and employees and improving the overall customer experience (CX). The RingCentral Customer Service Essentials discounted bundle brings together RingCentral Message Video Phone (MVP®) with Live Reports and is available now.

COMPANY NEWS: RingCentral has combined its industry-leading unified communications as a service (UCaaS) solution with real-time analytics and reporting for organisations to deploy to take advantage of new ways of engaging with customers and employees and improving the overall customer experience (CX). The RingCentral Customer Service Essentials discounted bundle brings together RingCentral Message Video Phone (MVP®) with Live Reports and is available now.

Non-profit organisation YMCA Victoria will standardise collaboration for its 5,000 workforce with Avaya Cloud Office by RingCentral communications and collaboration platform to ensure communications during external disruption.

An Australian data centra has been launched by RingCentral, along with with Video and Rooms apps "to address regional demand for remote working solutions".

Cloud communications platform provider 8x8 has appointed former RingCentral executive Dave Sipes as chief executive.

Enterprise cloud communications provider RingCentral Australia has announced a master agent partnership with IT distributor Westcon-Comstor to distribute its solutions to channel partners in Australia.