Displaying items by tag: legacy systems

By Martyn Riddle, VP Marketing, Asia Pacific at Verint:  As the new year begins, CX leaders are setting resolutions to ensure their organisations thrive in 2025. And at a time when customer expectations are both high and uncompromising, some previously nice-to-haves are now business imperatives, most notably technologies that offer agility, intelligence, and the ability to deliver standout customer experiences.

New Endava sponsored paper finds that data quality is the backbone for modernisation and AI-powered digital transformation

Technology services provider Endava has launched an IDC InfoBrief Navigating the Digital Shift which explores how AI can unlock new potential for organisations, “but only if they are supported by the right core infrastructure investments”.

GUEST OPINION: OutSystems vice president for ANZ Paul Arthur gives a rundown of app trends in 2023 and how companies can leverage low-code platforms to leverage success this year.

The NSW Police Force is rolling out Azure cloud technology to further support the recent introduction of cognitive services including ethical artificial intelligence (AI) and machine learning (ML) to its Insights policing platform.

GUEST OPINION by Christian Lucarelli, VP Sales Asia Pacific, Nintex:  If you’ve been wondering exactly when the working world will return to normal in the wake of COVID-19, the answer is now clear – it never will.

SAP specialist Zag has completed the remote conversion of Hydro Tasmania’s legacy SAP on-premises enterprise resource planning (ERP) system to SAP’s next generation ERP solution, S/4HANA with Fiori 3, despite the restrictions imposed by the COVID-19 pandemic.

The Blackmores Group natural health products company is now reaping the rewards of an enterprise transformation of its business through its deal with Microsoft which sees the company deploying Microsoft Office 365 and Dynamics 365 across its multiple consumer brands and expanding geographies.

The state-owned Water NSW has deployed a three-cloud solution from Microsoft, comprising of Azure, Dynamics 365 and Office 365 to unify operations and to deliver deep data insight across the organisation.

A new code designed to improve the performance of next-generation broadband systems in Australia — including NBN-based services — has been released for public comment by the Communications Alliance.

Accounting software provider Xero has completed a two-year transition of its entire platform to Amazon Web Services (AWS), with more than 59 billion records, 3000 apps and 120 databases transferred.

The competition watchdog has found that Telstra breached its obligations under the Structural Separation Undertaking (SSU) during the 2015 financial year. The big telco’s failure to prevent unauthorised disclosure of Protected Information about wholesale customers was the most common compliance issue revealed by the Australian Competition and Consumer Commission.

Australia is bucking the global trend in declining public sector spending on IT and technology products, with federal, state and local governments here forecast to grow by 5.8% to $10.8 billion by the end of this year, and to almost $12 billion by 2019.

New software unlocks new revenue opportunities for specialist service providers. Fast, low-risk archive migrations now possible without impacting critical business processes

It was a 'day from hell' for Sam Plowman, executive general manager of NAB's direct banking operations  when the call centre he is responsible  for handled its usual daily quota of calls in just 30 minutes following the failure of an element in NAB's core banking system yesterday.