Customer experience automation provider RingCentral and customer engagement company Verint have announced a strategic partnership to provide RingCentral customers access to best-in-class workforce engagement management (WEM) and CX automation.
Customer engagement company Verint Systems and integrated cloud communications platform provider 8x8 have announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide.
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I wonder when they will implement all of this, and what the pricing plans will be.FWIW, these days the proposed[…]