Displaying items by tag: AI Integration

By Martyn Riddle, VP Marketing, Asia Pacific at Verint:  As the new year begins, CX leaders are setting resolutions to ensure their organisations thrive in 2025. And at a time when customer expectations are both high and uncompromising, some previously nice-to-haves are now business imperatives, most notably technologies that offer agility, intelligence, and the ability to deliver standout customer experiences.

This holiday season, CX leaders will be busy charting a course for 2025.

Employees and employers alike believe AI positively affects their work environment according to a new report which reveals that 71% of employees from the Australia, the U.S., UK and Germany believe AI has positively impacted their job satisfaction, with more reporting increased fulfillment at work as AI is more effectively integrated into their daily tasks,

Shopify and Google Cloud have announced a new integration that enables retailers to leverage Google-quality search capabilities and AI innovations.