The modernisation of legacy computing systems will be the highest priority for Australian managed service providers during the coming 12 months, according to new research conducted by UCaaS provider Access4.

Telecommunications company Ericsson has acquired American cloud communications provider Vonage for US$6.2 billion ($8.9 billion) in less than a week after it was cleared by the US foreign authority and will provide Ericsson with a full suite of communication solutions.

COMPANY NEWS: RingCentral has combined its industry-leading unified communications as a service (UCaaS) solution with real-time analytics and reporting for organisations to deploy to take advantage of new ways of engaging with customers and employees and improving the overall customer experience (CX). The RingCentral Customer Service Essentials discounted bundle brings together RingCentral Message Video Phone (MVP®) with Live Reports and is available now.

COMPANY NEWS: RingCentral has combined its industry-leading unified communications as a service (UCaaS) solution with real-time analytics and reporting for organisations to deploy to take advantage of new ways of engaging with customers and employees and improving the overall customer experience (CX). The RingCentral Customer Service Essentials discounted bundle brings together RingCentral Message Video Phone (MVP®) with Live Reports and is available now.

GUEST OPINION: In response to the ever-evolving IT security threat landscape, many Managed Service Providers (MSPs) work closely with their clients to improve the status of their data security. They understand a successful cyberbreach can be both disruptive and damaging.

Realigning the business into three main divisions showed a fourth existed, too, with these changes essential in bringing the 2030 vision for Unified Communications to life, with Symbio Group CTO John Boesen joining iTWireTV to discuss the results and explore the future.

Realigning the business into three main divisions showed a fourth existed, too, with these changes essential in bringing the 2030 vision for Unified Communications to life, with Symbio Group CTO John Boesen joining iTWireTV to discuss the results and explore the future.

COMPANY NEWS: Dubber today launched the results of a commissioned research study by Cavell Group, identifying the top trends service providers globally will be focusing on in 2022.

COMPANY NEWS: Provider of real time communications software and IP optical networking solutions Ribbon Communications extends its distribution agreement with specialist technology distributor Westcon-Comstor, which currently covers Australia and New Zealand.

COMPANY NEWS: Zscaler, the leader in cloud security, today enhanced Zscaler Digital Experience (ZDX) with new unified communications as a service (UCaaS) application monitoring and digital workflow service integrations to automatically pinpoint and quickly remediate performance issues for improved employee collaboration and productivity. Delivered as an integrated service on Zscaler's cloud-native Zero Trust Exchange, ZDX provides unified visibility into user, connection and cloud app telemetry data to isolate and resolve user experience issues. The new integrations now enable security, networking, and help desk teams to work together to efficiently triage Microsoft Teams and Zoom quality issues, decrease resolution times, and optimise employee productivity.

Enterprises are using Unified Communications as a Service (UCaaS) solutions like Microsoft Teams and Zoom and Contact Centre as a Service Solutions (CCaaS) to improve communications, simplify business operations, and accelerate IT agility.

An arrangement between cloud-first WAN company Aryaka and cloud communications provider 8x8 is intended to improve the performance of 8x8's Open Communications Platform.

You pay for electricity, water, and gas as you go — no upfront costs — and if you don’t use it you don’t pay. Why not computer infrastructure as well?

Mitel is well known in Australia as a PABX supplier. It now wants to be known for its unified communications (UC), a technology where it believes it can compete against larger players like Cisco and Avaya by offering a solution for midrange users.