Displaying items by tag: Refunds

The ACCC has raised concerns that business’ return policies and website terms and conditions may potentially be misleading for consumers.

Australia’s competition watchdog the ACCC has issued a warning that it is aware that scammers have been calling people, falsely claiming to help them get a refund from various businesses.

New Zealand regulator The Commerce Commission has filed proceedings at the High Court in Auckland against Callplus Services Limited, Orcon Limited and Switch Utilities Limited – all subsidiaries of the Australian fibre and network solution provider Vocus Group - over allegations of failing to adequately disclose early termination fees of between $130 and $250 when entering uninvited direct sale agreements with consumers for broadband and power services between 17 June 2014 and 20 June 2020.  

International online education organisation Shaw Academy has agreed to refund hundreds of former students after admitting some students experienced difficulties cancelling a free trial the academy offered before it became a paid subscription to the company’s online courses.

Electronics retailer Get Gizmo will offer to refund approximately 4,000 customers who were charged for unsolicited purchases before the 10 day cooling off period ended, under a court-enforceable undertaking given to the ACCC, by its sole director, Himanshu Bist.

Video and computer games retailer EB Games Australia is refunding consumers after acknowledging they are likely to have misled consumers about their consumer guarantee rights in relation to faults with the online video game Fallout 76.

Flight Centre has buckled under weeks of pressure from Australia’s competition and consumer watchdog the ACCC and has now stopped charging customers hundreds of dollars in cancellation fees in order to get a refund for travel cancelled due to the COVID-19 pandemic.

Australia’s consumer watchdog the ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans.

Three related video gaming companies - ZeniMax Media, Zenimax Australia and Europe - who told consumers that they were not entitled to a refund after they had experienced a variety of faults with the Fallout 76 game - have now agreed to provide refunds to those consumers.

Retailer Target has admitted to the competition watchdog, the ACCC, that it may have breached Australian Consumer Law by making false or misleading representations in its dealings with customers who purchased faulty Sony PlayStations.

New Zealand’s consumer watchdog has announced the Westpac Bank has agreed to refund 93,000 customers overcharged $7 million for services.

Energy retailers Dodo and CovaU have been hit with penalties by the competition regulator, the ACCC, for alleged misleading claims about discounts available on their energy plans.

Telstra has refunded $9.3 million to 72,000 customers it misled in relation to its Premium Direct Billing third-party billing service, according to a report the telco has provided to the competition watchdog, the ACCC.

The competition watchdog, the Australian Competition and Consumer Commission (ACCC), is appealing against the High Court’s decision dismissing its allegations that LG Electronics made false or misleading representations to consumers about repair, replacement or refund rights in relation to faulty televisions.

A new scheme by PayPal covers shipping costs when online shoppers need to return their purchases.

Valve, the company behind the massively popular gaming platform Steam, is facing legal action in the Federal Court of Australia for allegedly not providing Aussie customers with refunds.