Displaying items by tag: Thomas Fuss

GUEST OPINION:  Future-focused C-suite banking forecasts: major shifts in customer experience, revenue models, and tech infrastructure

Published in Data

COMPANY NEWS:

  • The expansion of the Engagement Banking Platform includes a powerful set of natively embedded data/AI capabilities.
  • Agentic AI will allow banks to unlock productivity gains across all their critical customer servicing and sales operations.
  • High priority capabilities include Conversational Banking, Customer Lifetime Orchestration, Advanced Financial Insights, and AI-Augmented Customer Support.
  • The Intelligence Fabric will leverage Backbase’s Grand Central Integration Platform-as-a-Service to unify data from diverse sources in a bank’s tech ecosystem.
Published in Company news

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