Sydney-headquartered customer experience and digital transformation company, Customer Science Group, has celebrated its tenth anniversary since the company was founded riding a wave of strong year-on-year growth and signing multi-year customer contracts for digital and customer experience consulting and solutions deployments.
From the outset, Customer Science Group’s approach to innovation has been deeply set in customer-centric innovation, delivering best-in-class customer and digital experience solutions that optimise processes as well as support modernisation and continuous improvement.
Established in 2014 by its current CEO, Todd Gorsuch, the Australian technology service consulting company initially won its first contract with Service New South Wales where it supported the design of the contact centre, onboarding of agencies and digital programs of work.
Further growth in the intervening years resulted from the signing of new contracts as well as strategic acquisitions, including Doll Martin Associates in 2019, Reveal Group in 2023 and Value Management Consulting in 2024. These added deep data management, governance and security capabilities as well as new digital and customer experience consulting capabilities in distinct markets, including but not limited to health and aged care.
Two years ago, Customer Science Group merged with UCA, a provider of real-time contact centre analytics and reporting products, adding deep technical architecture and consulting skills to further support the delivery of world-leading contact centre technology. Earlier this year, the company launched an AI Accelerator Program designed to help organisations prove the value of AI, safely, rapidly and with minimum friction, while providing learning and tools for the adoption and scalable AI.
Today, the company counts more than 230 companies on its customer roster across enterprise, government, SME and start-up enterprises. It also works with more than 50 industry partners to support service experience across the country helping in turn to improve safety, health, welfare, economic outcomes, and organisational competitiveness.
Supporting its customers and industry partners is a team of 60 consultants and contractors nationwide. This talented team helps with every corner of a service transformation project with roles including project, research, design, strategy, service operations, technology, developers, support, management consulting, and product experts. Combined, they ensure that any project can go from a vision to reality and benefits.
In the past year alone, Customer Science Group has experienced 50 per cent year on year growth accelerating revenue to more than $8 million and earning it a prestigious place in The Australian Financial Review’s Fast 100 fastest growing list of companies in Australia.
“Our recognition in the Australian Financial Review Fast 100 20024 list reaffirms the impact of our strategic investments in service development as well as the incredible contribution of our highly skilled workforce that always aim to succeed and provide impactful customer results.
“Moving forward, we are committed to leading digital transformation and offering flexible, scalable services and solutions that enable organisations to adapt swiftly to the dynamic business landscape. At the same time, we’re excited about the potential for our business in setting the benchmark for delivering services that solve complex challenges, transform processes and unlock efficiencies through automation, AI and data intelligence.”
About Customer Science Group
Customer Science Group helps you deliver world leading services by bringing to life your vision for Customer and Digital Experience. Powered by a team of practitioners each with award winning deep experience, passionate about making a difference. They can take your vision & its benefits from idea, market research and service design through to operational delivery where we can lock in performance through management, people, process, and technology consulting & professional services. With our client commitment to delivering measurable results at a rapid return on investment and sustainability of solution, our clients enjoy great customer satisfaction levels that support their organisational objectives. For further information, please visit: https://customerscience.com.au
