Displaying items by tag: Qualtrics

Qualtrics supports open-source agent protocols to extend the impact of Experience Agents

COMPANY NEWS: Qualtrics, the leader and creator of the experience management category, and LangChain, a leading platform for building and deploying AI applications using large language models (LLMs), today announced a partnership to develop Qualtrics® Experience Agents™ on LangChain’s LangGraph Platform.

New AI-powered innovations make it quick and simple to analyse customer feedback across all channels, specific locations, and take targeted action to improve experiences, reduce churn, and improve lifetime value

COMPANY NEWS: New innovations available now from Qualtrics, the leader and creator of the experience management category, allow organisations to improve customer relationships proactively using omnichannel insights from every part of the customer journey – across digital, location and customer care.

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and employee at unprecedented scale

Experience Agents are just one of the innovations that will be unveiled at Qualtrics X4 March 18-20 in Salt Lake City

COMPANY NEWS: Qualtrics, the leader and creator of the experience management category, today unveiled V  Experience Agents™: highly specialised AI agents that autonomously deliver exceptional customer and employee experiences at scale across every channel and interaction.

Mark O’Donnell brings a unique depth of advisory and implementation expertise to the company

Workers in Australia and around the world are expressing low levels of trust in their bosses’ ability to implement AI effectively, according to new research from Qualtrics.

Experience management company Qualtrics and SAP have announced a new partnership helping organisations bring together the power of SAP SuccessFactors and Qualtrics XM to “improve employee experience, reduce unwanted employee attrition, retain and develop top performers, improve employee engagement, and increase productivity.”

Customer and employee experience company Medallia has announced the appointment of Mark Bishof as Chairman and CEO.

Multi-year deal aims to elevate customer experiences that drive growth for brands including Jollibee, The Coffee Bean and Tea Leaf, and Smashburger

Qualtrics, the creator of the experience management (XM) category, today announced that Jollibee Group, one of the largest and fastest-growing restaurant companies in the world, has selected Qualtrics to elevate customer experience for its brands that include Jollibee, The Coffee Bean and Tea Leaf, and Smashburger.

Alex Nemeth joins with more than two decades of proven experience to help organisation’s deliver improved customer and employee experiences

Qualtrics, the leader and creator of the experience management (XM) category, today announced the appointment of Alex Nemeth as Country Manager for Australia and New Zealand.

GUEST RESEARCH:  More than half of Aussie consumers cut spending after a bad experience

GUEST RESEARCH : Qualtrics study reveals latest consumer experience trends as brands face increased silent treatment from dissatisfied customers

GUEST RESEARCH:

71% of market researchers agree that within 3 years, synthetic responses will make up more than half of data collection, according to the 2025 Market Research Trends Report from Qualtrics 

Market research teams using advanced AI and synthetic personas report growing budgets and influence 

Experience management (XM) category creator Qualtrics will redesign enterprise technology platform and telecommunication company Lumen’s customer and employee experience programs and improve customer service in a new extended partnership.

COMPANY NEWS: Bain & Company, Kantar and Qualtrics today release an update to their jointly-endorsed Global Standards for Customer Experience (CX) following a 10-week industry-wide consultation. The revised standards, now available at cx-standards.com, are the result of cross-industry outreach and collaboration from the three firms, and introduce a common language for excellence in CX with the aim of elevating the quality of CX practices across all sectors. Designed to guide businesses’ CX programmes, the standards offer proven strategies for superior customer experience.

Australasian technology-based customer insights agency Perceptive has partnered with management company Qualtrics to provide the agency’s clients direct access to market research and technologies, services, and expertise to uncover market, customer, and brand insights.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management (XM) category, today announced Flight Centre, one of the world’s largest travel retailers and flagship brand of Flight Centre Travel Group, is using Qualtrics AI to enhance customer experience and agent productivity through a new ability to analyse and respond to every piece of structured and unstructured customer feedback being shared with the company.

COMPANY NEWS: Qualtrics Partner Network (QPN) members are leveraging Qualtrics AI to scale customer and employee experiences around the globe. As part of Qualtrics’ $500 million commitment to AI initiatives, companies like Amazon Web Services (AWS), Bain, EY, Deloitte, Farlinium, Kipsu, and WorkJam are using the latest innovation from the Qualtrics developer platform to innovate on new experience management solutions and services.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management (XM) category, and Bain & Company, creators of Net Promoter Score and Net Promoter System, today announced an expanded go-to-market partnership that integrates Bain’s proven customer experience methodologies with the power of Qualtrics AI to accelerate customer experience innovation and enable clients to more effectively measure, manage, and improve customer and employee experiences.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management category, today unveiled new AI-powered innovations across XM for Customer Experience empowering organisations to understand and build connections at scale, with every customer, and personalise the customer experience at speed and scale across every channel.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management (XM) category, today introduced new capabilities, generated by Qualtrics AI and trained on the world’s largest database of human sentiment, that exponentially increase organisations’ ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share direct feedback.