Displaying items by tag: Lou Reinemann

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and employee at unprecedented scale

Experience Agents are just one of the innovations that will be unveiled at Qualtrics X4 March 18-20 in Salt Lake City

COMPANY NEWS: Qualtrics, the leader and creator of the experience management category, today unveiled V  Experience Agents™: highly specialised AI agents that autonomously deliver exceptional customer and employee experiences at scale across every channel and interaction.

New, flexible pricing and packaging will help organizations deliver better customer experiences, empower managers and teams, and take their strategic research to the next level.
Three new suites will enable every Qualtrics® customer to leverage advanced AI capabilities and more easily scale their Qualtrics investments for the future.

COMPANY NEWS: Today, Qualtrics is announcing the release of three new, innovative AI-powered suites: XM® for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across every physical and digital touchpoint; XM for Employee Experience, to help organizations engage teams, improve manager effectiveness, and make informed people decisions; and XM for Strategy + Research, to help companies better understand markets and customer preferences, design products people love and improve their brand.