New AI-powered innovations make it quick and simple to analyse customer feedback across all channels, specific locations, and take targeted action to improve experiences, reduce churn, and improve lifetime value
COMPANY NEWS: New innovations available now from Qualtrics, the leader and creator of the experience management category, allow organisations to improve customer relationships proactively using omnichannel insights from every part of the customer journey – across digital, location and customer care.
Experience management company Qualtrics and SAP have announced a new partnership helping organisations bring together the power of SAP SuccessFactors and Qualtrics XM to “improve employee experience, reduce unwanted employee attrition, retain and develop top performers, improve employee engagement, and increase productivity.”