Customers of Telstra and its subsidiary broadband provider, Belong, that upgraded to higher-speed NBN plans will be proactively contacted if they are not getting the maximum speed available under the plan.

Consumers impacted by Australia’s recent bushfires can now receive dedicated assistance with their unresolved phone and Internet issues from the Telecommunications Industry Ombudsman.

Global spending on digital commerce will reach US$18.7 trillion by 2024, up from $11.2 trillion in 2019 - an increase of 66% over the forecast period, according to a new report.

Australian businesses and leading public sector organisations – including Qantas, Telstra, Westpac and the CSIRO, NSW Government and NSW Pathology – are emerging as global innovation beacons, signalling how state-of-the-art technology can drive growth, enhance customer experience and tackle some of Australia’s most pressing societal and environmental issues, according to Microsoft CEO, Satya Nadella.

Microsoft is partnering with Kakadu National Park rangers and Australia’s national science agency, CSIRO, in a pioneering program mixing “responsible” artificial intelligence and modern science with traditional knowledge to solve complex environmental management problems, and care for animal species and habitats.

The global IT industry will grow at a rate of 3.7 percent in 2020, with upside potential in the 5.4 percent range and a downside floor of 1.9 percent, according to a new report from industry association CompTIA.