Sunday, 02 February 2020 02:09

Aussie Broadband wins Roy Morgan customer satisfaction award for 3rd month in row

By
Phillip Britt, Aussie Broadband Phillip Britt, Aussie Broadband

Internet service provider Aussie Broadband has topped the Roy Morgan Customer Satisfaction Awards for the third month in a row, recording a customer service rating of 92%.

Aussie Broadband received the award for Internet Service Provider (ISP) of the Month for Nov 2019, and according to Roy Morgan, this places Aussie well ahead of TPG Telecom brands, TPG and Internode (both 79%), iiNet (77%) and Vocus Communications-owned iPrimus (78%).

While the smaller Aussie Broadband topped the list the company easily outstripped Australia’s two leading telcos - Telstra and Optus - with both companies scoring below the average for customer satisfaction.

Aussie Broadband managing Director Phillip Britt said, “We’re absolutely delighted to receive such a high ranking. We’re a small telco but we’re definitely punching well above our weight. This proves bigger doesn’t always mean better!”

Britt said the awards are important because they’re based on surveys from actual customers.

“We find that our Australian-based team is often one of the things customers love best about Aussie Broadband. We have a fantastic team of staff in all call centres who are really
focused on helping people. This award belongs to them,” he said.

Britt said the company has grown from 18,300 to 185,000 customers in the last 3 years, and has “consistently shown that it can change the telco game in Australia”.

“We’ve shown that even with rapid growth, we can deliver quality, value and consistency to our customers. Customer feedback - whether it’s positive or negative - is critical to us, so thank you to everyone who contributed to the survey. We are extremely happy to receive this award.”

Aussie Broadband has also been recognised for its excellent customer service in Canstar Blue’s national awards last year, the ACOMM Award for Commitment to Customer Service (2019) and Product Review’s category for Best Internet Service Providers (2020,2019 and 2018).


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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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