Displaying items by tag: Cloud contact centres

GUEST OPINION: In response to the ever-evolving IT security threat landscape, many Managed Service Providers (MSPs) work closely with their clients to improve the status of their data security. They understand a successful cyberbreach can be both disruptive and damaging.

GUEST OPINION: As the world battled through the challenges posed by the COVID-19 pandemic, the role played by customer contact centres became critically important.

UK-based cloud contact centre provider MaxContact has expanded its Australian channel partner program with the appointment of Melbourne-headquartered cloud, voice and data services wholesaler CommsChannel as a managed services partner.

10 questions contact centre managers should ask prospective technology partners

Auckland, 20 February 2018 – Trans-Tasman communications technology specialist Pyrios has a message for contact centre managers eyeing up cloud solutions: apply the same amount of rigour to selecting a partner as you do to selecting a contact centre platform in the cloud.

The Australian cloud contact centre market is set to be worth $51 million by 2021 after it grew by 99.1% last year, with new revenue added in 2014 doubling current market value to $6 million.

There’s a transformation underway in Australia’s contact centre market, with on-premise models gradually being displaced by both hosted and cloud contact centre models.