Tuesday, 05 April 2022 10:05

iTWireTV Interview: Symbio Group CTO John Boesen talks business re-org and UC's bright future

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Realigning the business into three main divisions showed a fourth existed, too, with these changes essential in bringing the 2030 vision for Unified Communications to life, with Symbio Group CTO John Boesen joining iTWireTV to discuss the results and explore the future.

Symbio. The company started life as "My Net Fone" back in 2002, and twenty years later, the company has grown from strength to strength.

Today, it is a genuinely leading communications software company, providing SaaS capabilities for all levels of the service provider market, as well as government and enterprise, providing APAC backbone for a huge chunk of the Gartner UCaaS Magic Quadrant.

This means over 500 customers, including players such as Zoom, Skype and many others who represent millions upon millions of end-users.

With software that enabling businesses to deliver UCaaS and collaboration services, Symbio has built an impressive tech stack that delivers over 10 billion voice minutes annually, with over 220 global network connections.

With all of these achievements and more, it's no surprise the company bills its technology as "a complete solution for launching, scaling and managing communication services in the cloud."

So, having met the original founders Rene Sugo and Andy Fung when it founded, and sadly not having had the sense or the spare money to invest in what has become a serious player in the UCaaS space, it has been fascinating to watch the company grow in leaps and bounds over the past twenty years, and to cover its progress.

Back in 2015 I did a video interview with the company's co-founder, Rene Sugo, which you can read about and see here, and now, in 2022, I had the chance to speak with John Boesen, Group CTO at Symbio Holdings, on a range of fascinating topics.

The full video interview with John is below, followed by a summary of the topics we spoke about, so please watch and read on!

  • I started by introducing John, welcoming him to the program, and asking him to remind us in brief about the brief history of MyNetFone and its founding, and how it has evolved over the past 20 years to become Symbio Holdings.

  • We then delved into the realignment of the business into three main divisions, how this aligns with Symbio's 2030 vision for Unified Communications, why this was necessary, and what the problem was that this solved.

  • John discussed how the Symbio divisions reacted to these changes, and what have been the immediately noticeable returns on this investment.

  • We then talked about the need to create a fourth division, a Core Technology Group - why was this division needed, and what does it do?

  • John explained the process of making these changes, what inspired John, and whether there was any resistance.

  • I then asked John what a day in the life of a group CTO is like, a bit about his own personal history in the world of tech, how he sees Symbio evolving over the next few years as we move to AR glasses and the metaverse, memories of his first computer, great advice received in life, and John's final message to viewers and readers, and to Symbio's current and future customers and partners.

I definitely commend the video interview to you as worth your time to watch!

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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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