Displaying items by tag: CCaaS

Contact centre platform provider Genesys has released customer highlights for its 2023 fiscal year, reporting impressive numbers for its Genesys Cloud CX family of products, including nearly 30% growth in customers and US$2 billion total revenue growth.

Global CCaaS market revenue is estimated to hit US$15.6 billion ($22.2 billion) by 2027, rising from US$4.9 billion ($6.9 billion) in 2022, driven by the breadth of services offered within subscription-based models including advanced analytics capabilities, AI-enabled chatbots, and personalised video solutions, according to Juniper Research.

Telecommunications company Ericsson has acquired American cloud communications provider Vonage for US$6.2 billion ($8.9 billion) in less than a week after it was cleared by the US foreign authority and will provide Ericsson with a full suite of communication solutions.

Optus Business is partnering with Canberra Data Centres (CDC) to boost its business in the government sector with the delivery of a private cloud solutions aimed at federal government agencies.