Displaying items by tag: IPscape

Comms Group’s SME telco division Next Telecom has partnered with Australian cloud contact centre as a service technology provider ipSCAPE to enhance its capabilities in cloud communications.

ipSCAPE talks up business growth and the resources needed to scale successfully as it casts an eye over Telstra’s plan to add 1000 communications technicians to its workforce.

Aussie cloud contact centre provider ipSCAPE has eSCAPED to Indonesia, announcing a strategic partnership with telkomtelstra to power its omnichannel cloud contact centre solutions there.

There’s a transformation underway in Australia’s contact centre market, with on-premise models gradually being displaced by both hosted and cloud contact centre models.

Hosted and cloud-based Unified Communications solutions are slowly but surely replacing on-premise UC deployments as organisations reportedly improve their understanding of the benefits of a hosted UC model.

Telstra-backed cloud call centre company IPscape has appointed Craig Neil as its CEO. He founded and was formerly head of NSC, which Telstra acquired last year.

Online accounting solutions company MYOB has reduced costs and increased new call centre sales with the implementation of a cloud contact centre solution from software vendor IPscape.

Telstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.

Several major US players in the cloud based contact centre space are expected to enter the Australian market in the next 12-18 months.

Competition in the Australian market for cloud-based contact centre services is set to intensify with local player, Engage, to be acquired by US-based LivePerson, a $US157m per year company with over 8000 customers including IBM. HP and Microsoft.

Sydney-based IPscape, a provider of cloud-based call centre services, has set its sights on becoming a global player backed by Telstra which took a 31.3 percent stake in the company in June.

IPscape - an Australian company that has developed and offers hosted contact centre systems - has had its product adopted by Telstra Global to underpin a virtual contact centre service that will be offered to customers in Asia, and it has scored a $5m investment from Telstra's venture capital subsidiary, Telstra Application and Ventures Group (AVG).

Carsguide.com.au - a website for the sale of new and used cars - has implemented IPscape's cloud based contact centre services to improve the handling of phone calls enquiring about cars advertised on the site.

Australian emergency management company, Dynamiq, has chosen IPscape's cloud contact centre technology to support the emergency operations centre for its Dynamiq Assist services that provides 24/7 emergency medical and travel assistance and global security and safety response capabilities for more than 200,000 Australian corporate travellers, expatriates and holiday makers.

Laithwaites Wine People has implemented, in Australia, cloud-based call centre technology from IPscape to improve customer experience and commercial agility as a precursor to, potentially, deploying the IPscape service in the UK, USA and Hong Kong.
 

AAPT has chosen IPscape's cloud based contact centre technology for both its wholesale and business customer contract centres.

IPscape, Australia's true cloud-based contact centre technology provider, has received an $825,000 grant in the latest round of Commercialisation Australia funding.

IPscape has been named in the Deloitte Technology Fast 500 Asia Pacific Ranking for 2010 with growth of 141 percent over three years.

IPscape, a provider of hosted IP-based contact centre services, is offering businesses that use its facilities the ability to receive requests for service from their customers in the form of tweets.

Australian cloud contact centre technology provider, IPscape, has been recognised for its rapid business growth in the 2010 BRW Fast Starters list, the latest milestone in a booming 2010 for IPscape.