NBN the company has joined the executive council of the Communications Alliance Internet of Things (IoT) Think Tank as the group readies itself for a key decision-setting workshop looking at strategies for the development of the IoT in Australia.

A new model has been proposed to make it easier for deafblind consumers to access telco customers service call centres.

Holy moly, ACCAN has issued a submission on the Copyright Amendment Bill 2015 regarding VPNs, website blocking, whack-a-mole and more.

Consumer group Choice says the new copyright code fails to include simple safeguards to stop unfair fines, or ‘speculative invoicing’.

Consumer group ACCAN says many Australian telcos have yet to make all 1800 number calls free from mobile phones.

This is no deja-vu glitch, but the new reality: Telstra has entered the Matrixx to deliver real-time mobile data usage alerts to its millions of customers.

ACCAN, the Australian Communications Consumer Action Network, has launched its Community Consultation Guide, designed to ‘help communities address issues with mobile coverage in their areas.’

Consumer group ACCAN has congratulated the Government on its inclusion of ‘accessibility’ in the current Request for Tender for ICT hardware and services.

Complaints about excess mobile data charges have soared by 27.2% from last year, making it a sore issue with consumers, but the market has started responding, with lower per MB charges and flat fees per GB to counter the dreaded bill shock.

If you’re a Telstra customer who goes over your included mobile data limits, only to be hit by overage charge ’bill shock’ when the bill comes due, you’ll be the beneficiary of ACCAN’s work which has seen Telstra the first telco to send real-time alerts.

What is reportedly the first study into Australia's app consuming habits has been released, showing 65% of Aussies download paid apps either never or less often than every few months.

Telstra has announced a new portal to help the disabled choose equipment, has stopped using CAPTCHA, and is captioning some BigPond content.

While the industry congratulates itself, consumer group ACCAN says much more needs to be done to improve telco customer service, particularly with data charges.

The Telecommunications Industry Ombudsman has reported a 12.4% drop in complaints over last year. Industry bodies say ‘well done, us!’

Finalists for the Apps for All Challenge, a competition run by the Australian Humans Rights Commission in conjunction with Australia's telco consumer lobby organisation ACCAN were announced today. 

Consumer group ACCAN has released its submission to the Government’s online piracy inquiry, arguing that industry should bear the cost.

Melbourne and Sydney's homeless population have a higher rate of mobile phone ownership than Australians generally, according to new research from the University of Sydney.

Australians in emergency situations could soon be using Triple Zero in a whole new way, with Communications Minister Malcolm Turnbull announcing a review into the system and how it could be better used to take advantage of modern mobile technologies.

Phone card company Cardcall has been forced to pay penalties of $20,400 after the ACCC found it misled consumers over the full price of some of its products.

Complaints about mobile coverage have dropped to a three year low. The industry is congratulating itself, but there is still room for improvement.