Freshworks says with the implementation of a purpose-built ITSM SaaS solution to deliver ITSM services across multiple sites, QAL’s technology team has reduced the time it takes to identify and resolve issues, freeing it up to work on the delivery of the company’s wider strategic objectives.
Sreelesh Pillai, General Manager of Freshworks Australia said: “We’re delighted to be working so closely with Queensland Airports Limited to provide an efficient and secure service to passengers across the globe.
“Queensland Airports Limited is providing a vital service by connecting regional Queensland and northern NSW with the world. We’re excited to continue to help tackle the business’ pain points head-on and being part of their journey as they continue to expand and grow.”
Mark Allen, Queensland Airports Limited General Manager of Technology said: “As an airport operator, streamlined IT operations are crucial not only for the smooth running of our four airports but also to enhance the passenger experience.
“Now, we have close to 50 employees using the platform across our IT, facilities and maintenance teams — this helps us provide a leading service for the 8.4 million passengers who pass through our four ports every year.
“Freshworks has been easy to set up and use, particularly as the implementation process only took 60 days. The technology has enabled us to work more collaboratively, so much so, we’re now hoping to explore using it for other aspects of the business such as aviation services and operations.”