The ISO 27001 certified data centre will allow the company's Australian customers to store their data in the country and help to meet data sovereignty and privacy requirements which are specified in the data breach laws that will take effect on 22 February.
Freshworks has three other data centres, in Virginia, US; Dublin, Ireland; and Frankfurt, Germany.
Among its customers, Freshworks counts OfficeMax, Booktopia, Showpo, Salmat, Harvey Norman, Randstad and Cabcharge. It claims to have 8000 customers in Australia and New Zealand, and more 100,000 globally.
“We set up our Sydney office just over two years ago, and are proud to have launched our first data centre in such a short timeframe. It is testament to the growth we’ve had in Australia, particularly within the larger enterprise space."
Salmat chief technology officer Dave Glover said: “Salmat is pleased about the launch of the data centre as the ability to host data locally is increasingly important for a number of our clients. It's great to see the Freshworks team supporting us in meeting the needs of our clients.”