Displaying items by tag: consumers

GUEST RESEARCH:  Across regions, consumers say they are willing to spend more for food and beverage, cleaning products and more, but high prices and perceptions of greenwashing remain key barriers

New Zealand’s competition regulator The Commerce Commission has published its final report on Auckland Airport’s 2022 – 2027 price setting event - concluding the Airport’s forecast revenue is excessive and its targeted returns are unreasonably high, but its forecast investment falls within a reasonable range.

As we celebrate International Data Centre Day 2025 this month, every day we are reminded of the imperceptible, yet indispensable role data centres play in powering innovations that define our modern lives, both in business and as consumers.

New Zealand competition regulator The Commerce Commission has filed criminal charges against HelloFresh New Zealand, alleging the company misled consumers in cold calls used to “re-activate” customers who had cancelled the food delivery service.

The ACCC has instituted legal proceedings in the Federal Court against The Bradford Exchange Ltd for allegedly making false or misleading representations in its advertising of collectable coins and ingots in breach of the Australian Consumer Law.

The ACCC has raised concerns that business’ return policies and website terms and conditions may potentially be misleading for consumers.

GUEST RESEARCH :  Yet, 44% of consumers think purchasing via social media is a quick and easy way to keep up with trends.

GUEST OPINION:  “Data Privacy Week presents a great reminder for organisations to reassess their customer privacy policies and prioritise transparent data collection in their marketing strategies.

The ACCC is urging consumers to shop around or at least to contact their electricity provider to ask if a cheaper electricity plan is available, following a decline in retail electricity prices in 2024 that many households are not currently benefitting from.

GUEST OPINION:  "Data growth is driving network infrastructure modernisation in Australia, fuelled by AI-powered applications and IoT devices. With increasing demands from businesses and consumers, the network is more crucial than ever. By 2025, Australian networks are expected to be more scalable, agile, AI-ready, flexible, intelligent and secure, with Wi-Fi 7 leading the charge. 

New Zealand competition regulator Commerce Commission has announced new maximum revenue and quality standards for telco infrastructure wholesaler Chorus, designed to deliver quality and value for Kiwi consumers while promoting continued investment in essential national fibre infrastructure.

GUEST RESEARCH:  Consumers and business leaders agree that sustainability is important. According to surveys conducted by the IBM Institute for Business Value, 49% of consumers say they’ve paid a premium for products branded as sustainable  or socially responsible, and 77% of executives say that sustainability can accelerate business growth. Yet, almost 75% of leaders say they don’t have the “capabilities to monitor and measure” sustainability performance in real-time.

GUEST RESEARCH:  Inflation, inventory, and AI-driven strategies to shape peak season

GUEST RESEARCH:  More than half of Aussie consumers cut spending after a bad experience

Eagle M.A.N Group Limited - trading as Eagle MAN - has been ordered to pay a pecuniary penalty of $200,000 in the Christchurch High Court for providing high-cost loans which breached multiple aspects of the Credit Contracts and Consumer Finance Act (CCCFA) in the New Zealand competition regulator The Commerce Commission’s first case enforcing rules applying to high-cost lenders.

The ACCC has instituted proceedings in the Federal Court against Magnamail for allegedly making false or misleading statements in relation to “pre-draw” promotions in Magnamail’s mail order catalogues, and its parent company Direct Group for allegedly being knowingly involved in this conduct.

GUEST RESEARCH : Qualtrics study reveals latest consumer experience trends as brands face increased silent treatment from dissatisfied customers

The upcoming changes to Australia's Privacy Act are a critical step in addressing the growing risks posed by the exponential growth of digitisation.

The competition regulator the ACCC will continue to closely monitor domestic airfares on services between metropolitan cities following Rex’s withdrawal from this market.

New Zealand competition regulator The Commerce Commission has issued its final decision to approve $1.722 billion expenditure by telco infrastructure wholesaler Chorus over the next four years (2025-2028) – but disallow $172.6 million that would have flowed through to price increases for consumers.