Displaying items by tag: Pyrios

April 2018 - The Pyrios team were delighted and proud to receive the Disruptor Partner of the Year 2017 Asia Pacific award at the Genesys APAC Partner Conference held in Macau in March.

10 questions contact centre managers should ask prospective technology partners

Auckland, 20 February 2018 – Trans-Tasman communications technology specialist Pyrios has a message for contact centre managers eyeing up cloud solutions: apply the same amount of rigour to selecting a partner as you do to selecting a contact centre platform in the cloud.

21 November 2017 – Unified communications (UC) specialist Pyrios has bought a 30 per cent stake in Microsoft integrator UC Logiq as part of an alliance offering Microsoft Skype for Business services to clients on both sides of the Tasman.

1 Nov 2017: Trans-Tasman communications technology specialist Pyrios says businesses must factor platform flexibility into contact centre modernisation to cope with emerging digital channels.

Melbourne, 10 October 2017 – More than 80 ICT professionals attended Pyrios’ networking and charity Grand Lunch @ the Grand Hyatt, Melbourne, last week to support global charity Plan International’s push for digital birth certification in developing countries.

As Microsoft grows beyond the desktop environment it has long dominated, Skype for Business is carving out a growing share of the market for unified communications. But with different deployment options, licensing models, and integration considerations, businesses must think carefully before taking the plunge.

Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.

Auckland, 10 July 2017 – Companies must align omnichannel design with brand values to deliver memorable customer experiences.

Auckland, 1 June 2017 – Trans-Tasman technology specialist Pyrios wants to debunk the myth that brands are obliged to show up in every channel used by their customers.

IVR systems slash contact centre costs and even win favour with callers when they get answers easier and faster. So why do IVR disaster stories outnumber successes?

Enterprise cloud company, ServiceNow, has been selected by New Zealand-based trans-Tasman communications technology specialist, Pyrios, to support its business and customer experience transformation.

New Zealand-based communications provider Pyrios has sealed a deal with Interactive Intelligence to deliver cloud contact centre services to the Australia-New Zealand market.