The partnership combines CommsChannel’s experience in offering “flexible and proven cloud, data and voice service” solutions throughout Australia with MaxContact’s omni-channel solutions for enterprise customers.

MaxContact solutions offer enterprises priority dialling, omni-channel and recording functionality, knowledge-based routing, and cloud-based reliability and availability.

MaxContact says the partnership enables CommsChannel to extend the provision of sales, service and support across Australia for the entire range of MaxContact communications solutions, and CommsChannel can also offer MaxContact’s outbound dialler contact centre functionality to organisations of all sizes.

MaxContact says CommsChannel was selected as a new managed service partner due to its “in-depth IT services offering, industry-leading skills competence and the opportunity it offers to extend its reach in the market”.

“We are delighted to be working with CommsChannel and our new relationship will enable MaxContact to satisfy demand and support deployment for our cloud-based communications solutions while opening up major new business opportunities for both organisations,” said Daniel Harding, Director – Australia Operations, MaxContact.

“By working with CommsChannel we have teamed with an organisation which inherently understands the value and rapid return on investment which our solutions provide in cloud-based contact centre communications.

“Expanding our channel focus to reach more large enterprise customers with CommsChannel will help us build market awareness as well as sales momentum in a very important strategic market,” Harding said.

Tim Close, Director, CommsChannel, said, “MaxContact’s track record in the contact centre market is a strength while the product’s feature functionality is a great fit for Australian businesses looking for a fully cloud-based, highly configurable, price-sensitive, well-structured and easy to use solution.

“In essence, MaxContact has built what the industry requires – a fresh approach to simplicity, the ability to import data quickly and flexibly, an all in one toolset with multi-channel practice, and functionality to support busines scale in light with market requirements. We’re looking forward to building a mutually successful business with MaxContact.”