Optus has joined Telstra, University of South Australia and others in selecting Zenoss to provide end-to-end monitoring, service impact management and predictive analytics for its infrastructure-as-a-service cloud platform.
Providers of cloud services should invest in IT service management (ITSM) capability in order to enable their customers to better monitor the performance of the infrastructure that underpins their services, and to differentiate their offerings in an increasingly crowded market.
Telstra has selected technology from US-based Zenoss to provide end-to-end monitoring, service impact management and predictive analytics for its infrastructure-as-a-service cloud platform.