FrontRange HEAT Service Management 7.2 features an improved service catalogue allowing the time-saving selection of multiple items in a single request.

The service catalogue is now more customisable in terms of look and feel, allowing a closer match with other corporate applications.

The workflow editor interface and automation platform have also been revised to improve the efficiency of the workflow creation and definition process.

"HEAT Service Management allows you to take control of your IT infrastructure with end-to-end incident to problem to change to release configuration management workflows and best practice templates, so you can monitor and manage your assets from a single location," said FrontRange CTO Udo Waibel.

"With HEAT Service Management 7.2, FrontRange's customers maximise operational efficiencies, reduce IT costs, and improve service quality and compliance."