Displaying items by tag: return policy

COMPANY NEWS:  As cost-of-living pressures mount and the post-End of Financial Year (EOFY) period settles in, the retail landscape is being reshaped by a critical factor: return policies. New research from Manhattan Associates Inc. (NASDAQ: MANH) reveals that consumers are becoming increasingly cautious with their purchases making flexible and customer-friendly return options more essential than ever. The study showed that 72% of respondents are now more inclined to return products due to financial pressures, underscoring a shift towards more discerning purchasing behaviour.

When is a bricks-and-mortar or online retailer obliged to offer a refund, replacement or repair - and when isn’t a retailer obliged to do so?