Displaying items by tag: Calabrio
Thursday, 27 March 2025 09:38
98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research
The 2025 State of the Contact Center report shows that balancing efficiency and empathy remains a challenge in the fast-changing customer experience space, with contact centers facing dynamic changes in how they work with AI
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Guest Research
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Monday, 15 January 2024 00:58
Calabrio acquires AI and bot analytics company Wysdom to revolutionise the customer experience
COMPANY NEWS: Calabrio today announced their acquisition of Wysdom, the leading experts in AI and virtual agent performance solutions.
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Company news
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Thursday, 22 June 2023 11:12
Avaya unveils reimagined professional services, prioritising AI, cloud, and digital transformation through Aces
COMPANY NEWS: Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, has announced its reimagined professional services: Avaya Customer Experience Services (Aces), formerly Avaya Professional Services. The enhanced approach leverages integrating artificial intelligence (AI), cloud, and digital technologies to drive improved business outcomes to customers.
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Company news
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WEBINARS & EVENTS
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OutSystems Announces ONE 2025: The Future of AI-Powered Application and Agent Development Unveiled
GUEST EVENT: The annual event returns to Lisbon with Diego… -
8 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
12 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC…
CYBERSECURITY
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Australians warned: 'Election scams on the rise' following U.S. Trends
GUEST RESEARCH: As Australia gears up for the next federal… -
The Blue Team Burnout and How to Prevent It
Defensive security is a challenging job. The individuals on the… -
Report reveals record-breaking year for Microsoft vulnerabilities
COMPANY ANNOUNCEMENT: Total vulnerabilities reached an all-time high of 1,360… -
SentinelOne Recognised as the Best Performing Vendor in Frost Radar Endpoint Security, 2025
COMPANY ANNOUNCEMENT: Company’s AI-powered endpoint security earns best-in-class status with… -
Introducing Illumio Insights: AI Cloud Detection and Response
Illumio Insights uses the power of the AI security graph…
PEOPLE MOVES
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Barracuda Appoints Ketan Tailor as Chief Customer Officer
Barracuda Networks, Inc., a leading cybersecurity company providing complete protection… -
SYSPRO appoints Leanne Taylor as Chief Revenue Officer
Digital manufacturing software solutions provider SYSPRO has appointed Leanne Taylor… -
Cloudian appoints new APJ Channel and Marketing Directors
Cloudian has appointed Anna Christensen as Asia Pacific and Japan… -
Salus Ventures welcomes Defence Industry Veteran Dr Shane Arnott as Senior Advisor
COMPANY NEWS: Salus Ventures, Australia’s largest venture capital fund dedicated… -
Ericsson appoints new Head of Australia and New Zealand
Ericsson has appointed Ludvig Landgren as the new Head of…
GUEST ARTICLES
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OutSystems Announces ONE 2025: The Future of AI-Powered Application and Agent Development Unveiled
GUEST EVENT: The annual event returns to Lisbon with Diego…
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National 'research and development crisis' calling for Team Australia
Australia’s national research and development (R&D) performance is in crisis,… -
AI Hype Cycle meets Reality for Construction Industry
GUEST RESEARCH: Study of 460 Australian Design and Make companies… -
New Book from Boomi Warns: AI Will Fail Without a Digital Infrastructure Overhaul
GUEST OPINION: From the boardroom to the back office, business leaders… -
Research Firm Names Datadog an AIOps Market Leader
GUEST RESEARCH: Datadog received the highest score possible in multiple… -
Why finance teams can’t afford to ignore shifting spend trends and artificial intelligence innovation
GUEST OPINION: The financial risks of maintaining the status quo… -
Why I switched from AliExpress to local suppliers for Amazon dropshipping
GUEST OPINION: My dropshipping journey with Amazon began like most…
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How social media automation can boost your sales
GUEST OPINION: Social media isn’t just for brand awareness anymore.…
Guest Opinion
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New Book from Boomi Warns: AI Will Fail Without a Digital Infrastructure Overhaul
GUEST OPINION: From the boardroom to the back office, business leaders…
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Why finance teams can’t afford to ignore shifting spend trends and artificial intelligence innovation
GUEST OPINION: The financial risks of maintaining the status quo…
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Why I switched from AliExpress to local suppliers for Amazon dropshipping
GUEST OPINION: My dropshipping journey with Amazon began like most…
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How social media automation can boost your sales
GUEST OPINION: Social media isn’t just for brand awareness anymore.…
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5 Secrets to Faster Innovation in IT You Can't Avoid to Ignore
GUEST OPINION: Imagine this scenario: Two competing financial institutions decide…
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This is why great content alone won’t get you found on Google
GUEST OPINION: You just dropped what you know is a…
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Why Limiting Your Hiring to One Country Is Holding Your Business Back
GUEST OPINION: The World Is Your Talent Pool—So Why Are… -
Data Management – It’s a High-Stakes Game
GUEST OPINION: In today’s digital-first economy, data can be both…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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National 'research and development crisis' calling for Team Australia
Australia’s national research and development (R&D) performance is in crisis,…
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AI Hype Cycle meets Reality for Construction Industry
GUEST RESEARCH: Study of 460 Australian Design and Make companies…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
Comments
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Re: iTWire - Can cyber security be a platform for innovation and growth?
Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
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Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’
For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
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Re: iTWire - The Risc-V architecture that can shape the future of computing
RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
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Re: iTWire - Is Linux finally ready to storm the mainstream?
There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
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Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership
Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
