Displaying items by tag: Sabio Group
Friday, 18 October 2024 09:52
Avaya helps Transcom eliminate language barriers in customer service with an AI-powered real-time translation solution
- Implemented in partnership with Sabio Group, real-time translation solution can enable contact centre agents from anywhere in the world to converse with customers in over 100 languages.
- Solution integrates real-time translation and conversational AI tools with an Avaya Experience Platform contact centre core.
- Estimates predict that by levering AI-powered real-time translation, brands will be able to reduce customer service costs by 25%, or as much as 65% depending on the markets and use cases.
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