Displaying items by tag: Jacada

COMPANY NEWS: Uniphore, the leader in conversational automation, today announced its Series E funding round of $400 million.  The round, which brings Uniphore’s total funding to more than half a billion ($610 million) is led by NEA and raises the company’s valuation to $2.5 billion. March Capital and other existing Uniphore investors along with new entities are also participating in this funding round.

Since the start of the COVID-19 pandemic, the world has seen increased adoption of video calls whether for personal or business use. Thus, it also unravelled challenges and opportunities, according to a new study by conversational service automation company Uniphore.

Uniphore announced its agreement to acquire Jacada, a customer experience pioneer with a low code/no code platform for contact centre automation.

Global cyber security company Webroot has appointed Mike Potts as its new chief executive to replace retiring company boss Dick Williams.