Displaying items by tag: call center
Sunday, 20 February 2022 15:31
Ravi Saraogi speaks with iTWireTV about Uniphore and the power of conversational AI
iTWireTV spoke with Ravi Saraogi, co-founder and president, Uniphore, on the power of conversational AI and the great benefits it brings to customer experiences in call centres around the globe.
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Guest Interviews
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Friday, 27 January 2012 07:47
No Busy Signals for 80,000 Home-Based Consultants at Fast-Growing, Direct Sales Company Thirty-One Gifts
Thirty-One Gifts Uses Cyara to Automate Load Testing of New, SIP-Based Contact Center Routing Platform; Testing Uncovers 50 Percent Port Capacity Constraint; Ensures Successful Platform Upgrade; Agents Answer.
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Friday, 20 January 2012 10:28
Cyara Outbound Testingâ„¢ Receives Product of the Year Award from Customer Interaction Solutions® Magazine
Cyara Outbound Testingâ„¢ Honored for Exceptional Innovation, Proving Company's Ongoing Commitment to Improving the Customer Experience
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Tuesday, 13 September 2011 07:47
US Airways Deploys Cyara to Automate Testing of Customers' Phone Self- and Assisted Service Experience
Results in Over 70% Reduction in Time and Costs to Simulate and Test Speech-Enabled Voice Self-Service for Airline Reservations; Ensures Successful Voice Upgrade and Deployment
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Friday, 20 May 2011 13:29
Cyara Customer Westpac to Discuss Customer-Centric Approach to Open Speech Recognition for Banking and Finance and Voice Biometrics
Cyara Sponsors Voice Solutions Showcase, SpeechTEK Europe 2011 May 25 - 26, in London
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Wednesday, 20 April 2011 12:04
Cyara Solutions Continues Expansion into EMEA to Meet Growing Demand for a Better Contact Center Experience.
Opens London Office to Serve as EMEA Headquarters and a New Data Center for Sales and Support for the Region.
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Tuesday, 16 November 2010 10:07
Cyara Pulse Keeps New Zealand's Ministry Of Social Development Online To Serve Customers
Cyara Solutions today announced that the New Zealand's Ministry of Social Development (MSD) has adopted its Pulse product to automatically test the operations of its call centers, removing the need for daily manual testing.
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Vendor submitted release
Monday, 11 October 2010 09:24
Zeacom Extends Reseller Support with Distribution Central
Unified Communications vendor Zeacom signs a strategic partnership with Distribution Central.
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Sponsored Announcements
WEBINARS & EVENTS
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UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
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Expert warns: Small businesses missing out on AI cost-saving and growth opportunities
Experienced business marketing and sales strategist, Jennifer Benedek, founder and… -
Datadog Opens Registration for Its 2025 DASH Conference
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CYBERSECURITY
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Deep observability. Having a moment in 2025
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Motorola Solutions Expands Avigilon Enterprise Security Suite to Accelerate Response During Emergencies
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81% of Australian IT leaders want more government intervention to help them manage cybersecurity
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64% of Australian companies hit with ransomware ‘forced to halt operations’
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How robust is your cloud identity security?
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PEOPLE MOVES
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Informatica appoints Krish Vitaldevara as EVP, Chief Product Officer
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Sysdig Appoints Gary Olson CRO and Crendal Kear CBO
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MaxMine announces strategic leadership appointments, names Shaun Mitchell as CEO to ‘lead next phase of growth’
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Cloudera appoints Leo Brunnick as Chief Product Officer
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Informatica Announces Krish Vitaldevara as EVP, Chief Product Officer
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GUEST ARTICLES
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SAS Global Academic Programs honours educators worldwide for distinguished achievements
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Tenable Research Uncovers A Privilege Escalation Vulnerability In Google Cloud Run
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How proactive medical device management protects patients and strengthens healthcare systems
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Portworx by Pure Storage unveils modern virtualization at enterprise scale
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Ricoh Awarded EcoVadis Platinum Rating For Sustainability Performance
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Guest Opinion
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How proactive medical device management protects patients and strengthens healthcare systems
GUEST OPINION: Medical devices, ranging from simple monitors to advanced…
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How to break your device habit once and for all
GUEST OPINION: If you're like millions of Americans, you spend…
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How to choose reliable hosting for your website
GUEST OPINION: One of the most significant decisions when starting…
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Proactive actionable intelligence leading contemporary security operations
GUEST OPINION: Society is now at the stage where cybercriminals…
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Australia’s Great Work Reallocation: How Businesses Can Take Charge
GUEST OPINON: “AI won’t take your job. It’s somebody using…
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Federal Budget - Commentary from WatchGuard ANZ
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Australia’s Great Work Reallocation: How Businesses Can Take Charge
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New Research Shows Parents Prone to this Common Scam
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Unlock online freedom with a free VPN
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ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
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Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
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Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
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How Blue Yonder is applying AI and innovation to solve supply chain challenges
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RESEARCH & CASE STUDIES
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Tenable Research Uncovers A Privilege Escalation Vulnerability In Google Cloud Run
GUEST RESEARCH: Security Flaw Highlights The Cascading Risks Of Cloud…
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Blue Yonder Survey: Consumers Willing to Pay Sustainability Premium for Everyday Retail Products, But Not Other Categories
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Channel News
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AWS announces Generative AI Partner Innovation Alliance
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Comments
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Re: iTWire - Can cyber security be a platform for innovation and growth?
Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
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Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’
For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
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Re: iTWire - The Risc-V architecture that can shape the future of computing
RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
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Re: iTWire - Is Linux finally ready to storm the mainstream?
There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
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Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership
Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
