Displaying items by tag: Mobile banking

The Commonwealth Bank of Australia shows the highest customer satisfaction levels for branch visits and internet banking when used on app on a mobile phone or tablet among the big four banks, according to the Roy Morgan Satisfaction with Banking Channels Report.

GUEST OPINION by George Tsoukas, Gigamon ANZ: While the financial services industry is no stranger to unexpected events and their repercussions, the current global upheaval is creating unprecedented uncertainty. Faced with this, how should financial services organisations respond?

More than 50% of US consumers wanting to change banks would consider a digital-only bank, according to a new survey that also reveals the same findings reflected in a similar UK survey.

Fledgling Australian digital bank Xinja says a capital raise, which has opened early to existing investors, customers and people who had registered interest, has passed the minimum of $500,000 in less than nine hours.

Westpac Bank is claiming an Australian first with the launch of Siri for Westpac, allowing its customers to make payments using voice technology.

Australia’s big four banks have been heavily criticised in a new report by a global analyst firm, which says digital money management provided by their mobile apps is minimal at best – and their apps don’t reflect the banks’ vision of helping customers improve their financial well-being.

Australians will continue to use cash in tandem with digital payment solutions, according to new research revealing that an average of 66% of consumers are withdrawing cash from ATMs at least once a month – with just over half logging into their mobile banking apps every week.

Twenty years after BPAY was launched in Australia around 60% of Aussies now pay their bills using the service, according to the payments company which says that on average people pay five or six bills a month.

IMB Bank is claiming a first in the banking industry with the launch of a new messaging service for its mobile customers.

Apple has told Westpac to remove the keyboard from its iOS banking app and given the bank time until July to do so.

The Commonwealth narrowly pipped Westpac as Australia’s top bank due to the usability of its mobile and digital services, but Westpac was deemed to be the bank with the highest score in mobile banking functionality, according to a newly published study.

Westpac mobile and online banking services are offline, having been hit by outages since 10 June and customers have struggled to cope over the long weekend, judging by their reactions.

The ANZ bank will run a trial using voice biometrics to transfer sums of money more than $1000 using its mobile apps.

Satellite operator Sky and Space Global has secured a new commercial wholesale contract for communications bandwidth from its initial 3 nano-satellites, the “3 Diamonds”.

Tasmanian banking group, MyState Bank, has launched a new Internet banking platform and mobile banking apps in another step in the bank’s ongoing digital transformation.

Representing more than 1 in 3 of the globe’s population, Juniper Research’s Fintech analysts said "over two billion mobile users would have used their devices for banking purposes by the end of 2021, compared to 1.2bn this year globally".

Customers of the National Australia Bank will have instant use of new, approved personal Visa credit cards, even before they receive their “physical” card, with the bank’s new mobile banking app to be released in coming weeks.

London, we have a problem: nearly 1 in 3 UK mobile banking customers would consider changing banks after a bad mobile experience, but US banking customers aren't as worried. 

Retail banks around the world are expected to use startup providers - overtaking incumbent application vendors - to replace legacy online and mobile banking systems over the next four years, according to analyst firm Gartner.

Nearly 1 in 5 of the global adult population, or over 1B users, will have used their devices for banking purposes by the end of 2015.