Displaying items by tag: CRM

The University of Waikato will be using the Tribal Student Marketing and Recruitment system for the next three years.

GUEST OPINION: After a year marred by disruption and uncertainty, Australian businesses in 2022 are now turning their attention to what the next 12 months has in store.

CentrePal was the first native contact centre solution for Microsoft Teams and is continuing to show its leadership in the field with its new next-level out-of-the-box integration with Microsoft Dynamics 365 that is already aiding CentrePal clients to reach new heights of customer service and efficiency.

GUEST OPINION: As the world spins towards 2022, it is clear that the new year will see our reliance on cloud technologies becoming more vital than ever before.

SugarCRM keeps all of its Australian customers' CRM and marketing automation data onshore.

Vocus today announced it has migrated its contact centre platform to Amazon Connect, a scalable cloud contact centre on AWS. This allows it to deliver a more personalised digital experience for customers. The move took less than eight weeks and supports more than 5,000 customers 24x7.

Move over Netflix; Salesforce is the latest streaming service on the block except the focus is engaging business stories, live events, thought leadership, and expert advice. Salesforce+ is the streaming service to inspire and motivate everyone.

Business software provider Zoho launches Canvas for Zoho CRM, a design studio for CRM personalisation, which enables businesses to create their own CRM interfaces that are suited to each employee without IT or developer involvement.

As the available channels for advertising increase, so too does the complexity of managing advertising inventory and campaign results. Salesforce has announced Advertising Sales Management for Media Cloud to aid publishers in managing cross-channel advertising sales, automating advertising, improving campaign performance, and driving revenue.

With customer interactions changing dramatically in the age of COVID-19 with stores closing and events canceled, companies must transform to meet swelling digital demands. Salesforce AppExchange has introduced new chat and trusted review features to make it easier for customers to connect with partners.

Salesforce.org has announced its new Marketing Cloud for Nonprofits to equip organisations of all sizes with the tools needed to build new personalised engagement with prospective supporters and deepen existing relationships.

Guest Opinion: A few years ago, the sales results of a business were almost entirely dependent on the abilities and personalities of a team. While these are still important factors, it’s software that gives the department a new and improved edge these days. Equipping your sales force with the right tools can make all the difference.

SaaS provider Zoho has updated its Bigin pipeline-centric CRM for small businesses.

GUEST ARTICLE: One of the world’s most popular CRM systems, Bitrix24 is about to become even bigger, better, and faster. How exactly? Let’s find out.

COMPANY NEWS: One of the world’s most popular CRM systems, Bitrix24 is about to become even bigger, better, and faster. How exactly? Let’s find out.

The proposed acquisition of Slack Technologies by Salesforce will not be opposed by the competition regulator the ACCC.

GUEST ARTICLE: Think you know everything about CRM? Think twice. Everyone has heard about it and some even use CRM software for their sales, but there is so much more to CRM than meets the eye.

Think you know everything about CRM? Think twice. Everyone has heard about it and some even use CRM software for their sales, but there is so much more to CRM than meets the eye.

Professional services firm Deloitte is acquiring Soda Strategic in order to strengthen the firm's Salesforce capability.

INTERVIEW: Bitrix24 is an impressive all-in-one business workspace that delivers 35+ intergrated tools, challenging just about every major online player with an offering that does just about everything, and keeps on growing.