Tuesday, 21 September 2021 12:10

SugarCRM keeps data onshore and secure

SugarCRM APAC senior vice president Jason du Preez SugarCRM APAC senior vice president Jason du Preez

SugarCRM keeps all of its Australian customers' CRM and marketing automation data onshore.

"Sugar's customers in Australia continue to receive assurance that their data is not being held in a foreign country, as is the case with some of the larger incumbent CRM providers operating in Australia," said SugarCRM APAC senior vice president Jason du Preez.

While the company has always stored its Australian customers' CRM data within Australia, du Preez emphasised that the same goes for more recent services including Sugar Market and SugarPredict.

SugarCloud – which is built on AWS – takes advantage of the most secure industry-adopted encryption algorithms available, provides LDAP, SAML and OIDC support for single sign-on, and integrates with any third-party identity management services for federated sign-on.

Data retention policies retain or delete data in accordance with applicable laws and compliance requirements, according to the company.

"Giving customers the transparency and control over their data is SugarCRM's top priority. Customers can choose the region they want to contain their data, and the data stays within that region," said du Preez.

He added "SugarCRM has experienced significant growth in the Australia/New Zealand region in the last 18 months. As part of continuing this growth trajectory, we are expanding our partner ecosystem by doubling the number of partners that we have now. SugarCRM is actively recruiting partners who specialise in customer service, call centres, sales and marketing automation platforms and agency solutions."

SugarCRM offers local data residency in countries including Australia, Singapore, United States, Canada, United Kingdom and Germany.

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Stephen Withers

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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