"Sugar's customers in Australia continue to receive assurance that their data is not being held in a foreign country, as is the case with some of the larger incumbent CRM providers operating in Australia," said SugarCRM APAC senior vice president Jason du Preez.
SugarCloud – which is built on AWS – takes advantage of the most secure industry-adopted encryption algorithms available, provides LDAP, SAML and OIDC support for single sign-on, and integrates with any third-party identity management services for federated sign-on.
Data retention policies retain or delete data in accordance with applicable laws and compliance requirements, according to the company.
"Giving customers the transparency and control over their data is SugarCRM's top priority. Customers can choose the region they want to contain their data, and the data stays within that region," said du Preez.
He added "SugarCRM has experienced significant growth in the Australia/New Zealand region in the last 18 months. As part of continuing this growth trajectory, we are expanding our partner ecosystem by doubling the number of partners that we have now. SugarCRM is actively recruiting partners who specialise in customer service, call centres, sales and marketing automation platforms and agency solutions."
SugarCRM offers local data residency in countries including Australia, Singapore, United States, Canada, United Kingdom and Germany.