With two major updates every year, Bitrix24 has been continuously growing, evolving, and improving since 2012. This year, most of the updates and improvements have something to do with e-commerce and online collaboration, which comes as no surprise in view of recent events.

The rise of the two global trends - remote work and e-commerce - prompted the Bitrix24 development team to come up with a solution that would allow remote teams to communicate, collaborate, and sell online easier than ever.

Let’s go over some of the new additions to the Bitrix24 toolkit and see how they can be beneficial for your business.

CRM Payments: Sales Via Messengers

Modern CRMs can do a lot of things - handle customer data, move leads down the pipeline automatically, and even make sales predictions. What they couldn’t do (until recently) is sell - but it all is going to change with the new Bitrix24 CRM Payments technology.

This technology allows you to send the payment link to a customer via WhatsApp or SMS right from a deal in CRM. It works like magic but yields a very much real increase in your revenue. The whole process goes like this:

Step 1:
A potential customer is browsing your online store and sees something they like - one click after, their order is placed and automatically added to your Bitrix24 CRM.

Step 2:
Upon receiving the order, you choose the product from the catalog and send the customer a text message with the payment link.

Step 3:
The customer clicks on the link and purchases the product via any Apple Pay, Google Pay, credit card, or any other method. The payment status is automatically updated in your Bitrix24 CRM.

Finally, you can also get the order shipped to your customer via a local delivery service. As a result, you get a full sales cycle inside your CRM while your customers get to enjoy a seamless shopping experience.

Smart Processes

Smart processes in Bitrix24 are a whole new level of business automation. In addition to the standard workflow automation capabilities, Bitrix24 now features a tool that allows you to custom-automate virtually any process you can think of and link it to the existing CRM entities.

Since every company has its own unique processes - whether it’s hiring employees, managing documents, or working with clients, it makes sense to have a tool that could automate any of them, which is exactly what Bitrix24 Smart Processes give you.

You can create a new process with custom stages/fields and set the automation rules using built-in rules, triggers, or webhooks. The setup process is intuitive and easy to understand requiring no coding skills from you.

Legal firms, recruiting agencies, hospitals, and any other organization that works with clients can benefit from using Bitrix24 Smart Processes.

Online Store in 120 Seconds

With the Bitrix24 block-based website builder, you can launch an online store in less than 2 minutes.
Instead of spending your time and money on expensive web development and online store setup, you get a ready-made solution that’s easily customizable and integrated with your CRM, payments, and product catalog.

Featuring hundreds of beautiful templates, the Bitrix24 block-based website builder still gives you enough freedom to create something unique without having to learn how to code. Any online store made in Bitrix24 features a responsive design optimized for mobile devices and complete with automated SEO capabilities.

Bitrix24 Documents

Bitrix24 now features a complete online office suite allowing you to co-edit documents, spreadsheets, and presentations, even during a video call. In addition to collaborative editing, you can also:

• track and review changes
• manage document access permissions
• invite collaborators
• share your documents with external users

All in all, Bitrix24 features everything you need for productive online collaboration: from documents and calendars to tasks, chats, and video calls.

New Bitrix24 Release - Spring 2021 (Northern Hemisphere) / Autumn 2021 (Southern Hemisphere) Official Video:

What Else Makes Bitrix24 Great?

In addition to the newly added features described above, Bitrix24 features plenty of tools for online collaboration, project management, sales, and marketing:

• Free to start for an unlimited number of users (no per-user pricing)
• Modern CRM
• Tasks
• Gantt chart
• Kanban board
• Chats
• Video call for up to 48 participants
• Website builder
• 100+ integrations with third-party apps, including QuickBooks, MailChimp, Gmail, Outlook, RingCentral, etc.

Available as the default browser version, desktop app, or mobile app, Bitrix24 is a perfect online workspace for you and your employees. And it takes little to no time to set up – create your free account using just an email, invite your team, and get down to business!