Displaying items by tag: RightNow

Ahead of a major cloud announcement next Tuesday, Oracle president Mark Hurd reiterated the company's four-pillared strategy, describing it as "pretty straightforward". Oracle is a significant supplier to the Australian banking sector, notably to National Australia Bank.

The February 2012 release of Oracle's RightNow CX Suite, the customer experience suite, has been enhanced with several key new capabilities designed to power great customer experiences. Enhancements include a new Knowledge API, Multifactor Authentication, Facebook Conversation Access and improved Intent Guide functionality.

Greg Gianforte crossed his personal financial finish line in 1994 when he sold his company Brightwork to McAfee. So the $US1.5 billion planned sale of RightNow, the software company he set up in 1997, to Oracle isn't just about the money.

When Greg Gianforte, the founder and chief executive of customer relationship specialist RightNow Technologies announces that he only eats what he kills, it signals the start of what could be a very juicy conversation about the task of negotiating the $US1.5 billion proposed takeover of RightNow by Larry Ellison's Oracle which is presently underway.

If ever there was a stark demonstration of the gulf that exists in the way organisations embrace or ignore social media it's the contrasting social media approaches of international hotel group Marriott, and local start up NBN Co.

Two major global vendors, RightNow and Compuware have been named as leaders in their respective IT fields by analyst firm, Gartner in its Magic Quadrant for 2011. RightNow is in the quadrant with its web customer services solutions and Compuware gains recognition for its application performance monitoring solution.

RightNow (NASDAQ: RNOW) was named a Leader by Gartner, Inc. in the 2011 Magic Quadrant for Web Customer Service (WCS).

Australians' hunger for social media has soared in the last 12 months with a new report issued today saying that while 53 per cent of the population classed themselves as active users of sites such as Facebook or Twitter a year ago - that had now soared to 69 per cent. Australian companies, recognising the power of a negative comment on social media sites, are racing to social networks to help patch up consumer relations.

Toshiba has replaced its 'inflexible, costly' legacy contact centre agent desktop with a more efficient, less costly solution from RightNow to support its agents handling more than 230,000 customer calls every month.

Natural language software maker Q-Go traditionally put its money where its mouth was; organisations which haven't had a return on their investment after six months of operation get the tool for free. According to the company's boss, Marcel Smit, the company has never had to pay out.

RightNow helps more than forty global gaming companies deliver unparalleled multi-channel customer experiences to drive revenue, increase efficiency, and build loyalty. Using RightNow CX, the customer experience suite, leading gaming brands including Activision, Big Fish Games, EA, NC Interactive, and Sony Online Entertainment, can quickly and consistently respond to customer needs via the web, contact centre, and social networks.

RightNow (NASDAQ:RNOW) customer, Telecom New Zealand has been honoured by the US-based publication, CRM Magazine, with a prestigious 2011 CRM Service Elite Award in recognition of its deployment of RightNow CX and multi-channel customer support for enhancing customer experience.

Customer interaction specialist RightNow has appointed Anna Himsley as field marketing manager for Asia South.

RightNow (NASDAQ:RNOW) Australian customer, The University of New England (UNE), has won the Gartner and 1to1 Media CRM Excellence Award in the category of Customer Experience.

RightNow (NASDAQ: RNOW) today announced the availability of RightNow CX February 2011, which features RightNow CX Intent Guide with Natural Language Search. Taking exceptional customer experiences from the support page to the home page, RightNow CX Intent Guide helps marketers transform website search interactions into powerful marketing opportunities, resulting in improved brand experiences, increased online conversions and higher sales.

The adoption of technology from RightNow has taken some of the load from Spendvision's customer service team while allowing the company to provide differentiated service levels.

Customer experience software company RightNow is to acquire natural language search provider Q-go.com.

RightNow (NASDAQ: RNOW) CX for Facebook and RightNow Custom Objects are now generally available as part of RightNow CX November 2010. RightNow CX, the customer experience suite, uniquely powers integrated web, social and contact centre interactions anywhere consumers engage with their favourite brands.

Customer service specialist RightNow hopes to have half of its Australian client base transferred across to its premium service cloud contract by the end of the year - but it comes at a price.

While the overwhelming majority of Australia's internet users have taken the plunge and bought something online, with four out of five planning to do some of this year's Christmas shopping on the internet, online customer service still leaves a lot to be desired.