Displaying items by tag: Ray Shaw

Genesys is hosting a free webinar on 20 July that examines “blended AI” for customer-facing departments including marketing, customer care, and digital commerce.

New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to “sort things out”.

Sony’s XZ Premium packs the latest Snapdragon 835 go-fast processor, a 5.5” Triluminous 4K, HDR10 screen, a great front and rear camera, and water resistance into its 2017 flagship – if you like Sony gear you will love this.

Optus has teamed up with National Geographic to offer its entire suite of content — magazines, TV, photographs, Instagram feed and more — free of charge and at zero data charge to Optus post-paid customers.

The mobile ecosystem has shifted from the network operators to the service providers – from bytes of data to content and applications. What consumers value today is not commodity data, but the experiences associated with mobile access, according to the head of a mobile technology company.

Ooyala’s Q1 2016 Video Index shows rapid growth in mobile content consumption. In the Asia Pacific region 61% of all video plays are on mobile, up from 46% a year ago and surprisingly, long-form content is the most popular.

Administrative inefficiencies, lax controls and a reliance on manual processes — spreadsheet hell — are resulting in 40% of boards not having a complete view of company operations, new global research has found.

Cloud-based business process management software provider Promapp has signed a deal to support digital process innovation at Credit Union South, one of New Zealand’s oldest and most established credit unions.

Samsung's new plant at its Pyeongtaek Campus, South Korea, commenced construction in May 2015 and has completed its first production run of 64-layer V-NAND.

The confirmation of Samsung Display (SDC) as Apple’s AMOLED panel supplier for the iPhone 8 devices has led to other smartphone brands and panel makers aggressively investing in this display technology.

Moto’s Z series including its new Z2 should be renamed Transformers – with a commitment by Motorola to release at least 12 new mods a year these phones can be anything.

Jabra has addressed the issue of open office noise with a range of Evolve headsets that help break the vicious open office noise circle.

AMD’s new Ryzen CPU has reached 31% of all new Windows PassMark tests in Q2, 2017.

A US district judge in San Jose, California, has thrown out a lawsuit that sought to hold Facebook accountable for tracking users after they had logged out of Facebook.

Huawei has brought its Y series to Australia catering for the great mass of people who just want a good, unlocked smartphone and only want to part with a couple of hundred dollars.

Sony has introduced two cost-effective, entry-level, laser light source Z-Phosphor projectors designed for the classroom, boardroom and small auditorium.

LifeProof has released its curved edge, waterproof, dirtproof, snowproof, and droproof cases for the Samsung Galaxy S8 and S8 Plus.

The Osaka satchel has been designed to fit iPads and similarly sized tablets and protect them in a high thread count, water resistant, waxed canvas, over-the-shoulder, satchel style bag.

Sony’s EXTRA BASS portable Bluetooth speakers deliver, well extra bass, and put on a pretty good (light) show as well.

Motorola will cover all bases and price points from pre-paid to flagship with four new smartphone ranges – C, E, G and Z, the last having support for the growing range of Moto Mods.