Displaying items by tag: IVR systems
Tuesday, 14 March 2017 20:02
Eight steps to more customer-centric IVR
IVR systems slash contact centre costs and even win favour with callers when they get answers easier and faster. So why do IVR disaster stories outnumber successes?
Published in
Sponsored Announcements
Tagged under
WEBINARS & EVENTS
-
OutSystems Announces ONE 2025: The Future of AI-Powered Application and Agent Development Unveiled
GUEST EVENT: The annual event returns to Lisbon with Diego… -
8 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
12 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC…
CYBERSECURITY
-
Flip your thinking on cybersecurity; Trend Micro ANZ CISO Andrew Philp says you need to be proactive, and here's how
Cyber attackers never take a break, and beleaguered IT professionals… -
New Rubrik Identity Resilience Designed to Mitigate the Most Targeted Point of Cyber Attacks
Disrupt Identity-Based Attacks: Counter fastest-growing threat vector with advanced resilience… -
Rapid7 introduces Intelligence Hub within its command platform for Threat Intelligence with ‘curated, actionable insights’
Integrated threat intelligence solution delivers proactive context and prioritisation, rapidly… -
Bitdefender Redefines Endpoint Security, Announces Global Launch of GravityZone PHASR
Industry-First Solution Sets a New Standard for Attack Surface Reduction… -
Motorola Solutions launches SVX and Assist, converging two-way radio with body camera and AI into one integrated device for public safety
Simplifying tech for police officers to revolutionise how they protect…
PEOPLE MOVES
-
Rimini Street appoints Joe Locandro as EVP and Chief Information Officer to lead Global IT strategy
Former Rimini Street client and seasoned IT and business executive… -
Rubrik Appoints Kavitha Mariappan as Chief Transformation Officer
Building on a milestone year for the company, Rubrik (NYSE:… -
Gigamon Appoints Simon Oliver to Lead APAC Channel Sales as Regional Demand for Deep Observability Accelerates
Gigamon, a leading deep observability company, has announced the promotion… -
Gerry Sillars is Bolstering Semperis’ Identity-Driven Cybersecurity Efforts in Asia Pacific and Japan
Semperis, a leader in AI-powered identity security and cyber resilience,… -
Tenable Appoints Steve Vintz and Mark Thurmond as Co-CEOs
Tenable, the exposure management company, today announced that its Board…
GUEST ARTICLES
-
Building a smarter future for construction
Australia’s construction industry is navigating uncertain waters. While there has… -
Tenable Research in Verizon DBIR: Additional Research Analysis
GUEST RESEARCH: Vulnerability exploitation surged as the initial access vector… -
Why ISVs need a Trusted Guide for their Digital Transformation Journey
GUEST OPINION: As the cloud becomes increasingly popular and user-friendly, many… -
Radware Finds 57% of Online Shopping Traffic Now Bots, Not Buyers
GUEST RESEARCH: New 2025 E-commerce Bot Threat Report details rise… -
Datadog’s State of DevSecOps 2025 Report Finds Only 18% of Critical Vulnerabilities Are Truly Worth Prioritising
GUEST RESEARCH: The report also found that exploitable vulnerabilities are especially… -
Pitfalls that affect the speed of custom software development
GUEST OPINION: Have you ever been on a project without…
-
Organisations Need to Stop Burying Cyber-Attacks
GUEST OPINION: White-collar crimes are notoriously hard to uncover, yet once… -
AI Agents Are About To Blow Up the Business Process Layer
GUEST OPINION: Agentic AI "systems of automation" will transform static…
Guest Opinion
-
Building a smarter future for construction
Australia’s construction industry is navigating uncertain waters. While there has…
-
Why ISVs need a Trusted Guide for their Digital Transformation Journey
GUEST OPINION: As the cloud becomes increasingly popular and user-friendly, many…
-
Pitfalls that affect the speed of custom software development
GUEST OPINION: Have you ever been on a project without…
-
Organisations Need to Stop Burying Cyber-Attacks
GUEST OPINION: White-collar crimes are notoriously hard to uncover, yet once…
-
AI Agents Are About To Blow Up the Business Process Layer
GUEST OPINION: Agentic AI "systems of automation" will transform static…
-
As Java turns 30, Azul executive reflects on its impact
GUEST OPINION: Simon Ritter is as qualified as anyone to… -
The emergence of the AI Engineer: What you need to know
GUEST OPINION: With each technological innovation, the type of roles we… -
New Book from Boomi Warns: AI Will Fail Without a Digital Infrastructure Overhaul
GUEST OPINION: From the boardroom to the back office, business leaders…
ITWIRETV & INTERVIEWS
-
Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
-
Tenable Research in Verizon DBIR: Additional Research Analysis
GUEST RESEARCH: Vulnerability exploitation surged as the initial access vector…
-
Radware Finds 57% of Online Shopping Traffic Now Bots, Not Buyers
GUEST RESEARCH: New 2025 E-commerce Bot Threat Report details rise…
Channel News
-
AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
Comments
-
Re: iTWire - Can cyber security be a platform for innovation and growth?
Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
-
Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’
For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
-
Re: iTWire - The Risc-V architecture that can shape the future of computing
RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
-
Re: iTWire - Is Linux finally ready to storm the mainstream?
There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
-
Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership
Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
