Displaying items by tag: ominchannel
Thursday, 10 August 2017 13:01
Workforce management tools slash costs by 46%
Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.
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Sponsored Announcements
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WEBINARS & EVENTS
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8 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
12 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC… -
TODAY FREE VIRTUAL EVENT - EXL SERVICE, AI in action Driving the shift to scalable AI
Through a blend of visionary discussions, real-world demos, and expert…
CYBERSECURITY
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CyberArk unveils ‘first-of-its-kind’ Machine Identity Security Solution to secure workloads across every environment
CyberArk (NASDAQ: CYBR), the global leader in identity security, today announced… -
The Future of Security Lies in Prevention, Not Reaction
In Australia’s rapidly evolving landscape, artificial intelligence (AI) remains a… -
Check Point Technologies demonstrates Web 3.0 firewall to protect the blockchain
Check Point Technologies released the stateful inspection firewall back in… -
Account takeover attacks on social media: A rising threat for content creators and influencers
COMPANY NEWS: In 2024 and continuing into 2025, social media… -
Fastly Unveils DDoS Attack Insights to Strengthen Protection and Security Transparency
New capabilities provide deeper visibility into attack mitigation, helping organisations…
PEOPLE MOVES
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Salus Ventures welcomes Defence Industry Veteran Dr Shane Arnott as Senior Advisor
COMPANY NEWS: Salus Ventures, Australia’s largest venture capital fund dedicated… -
Ericsson appoints new Head of Australia and New Zealand
Ericsson has appointed Ludvig Landgren as the new Head of… -
DXC Technology Appoints New GM for Banking & Financial Services, ANZ
DXC Technology has officially appointed Michelle Bendschneider as Industry General Manager,… -
Celonis Launches its First Global Innovation Hub
COMPANY NEWS: Celonis has launched its first innovation hub to… -
Pax8 Names Craig Foster as Chief Financial Officer
Pax8, the leading cloud commerce marketplace, today announced the appointment…
GUEST ARTICLES
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5 Secrets to Faster Innovation in IT You Can't Avoid to Ignore
GUEST OPINION: Imagine this scenario: Two competing financial institutions decide…
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This is why great content alone won’t get you found on Google
GUEST OPINION: You just dropped what you know is a…
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Amber Technology expands partnership with DPA Microphones in New Zealand
COMPANY NEWS: Amber Technology has announced it is expanding its… -
New WatchGuard Threat Lab Report Discovers 94% Increase in Network Malware as Cybercriminals Exploit Advanced, Encrypted Connections
GUEST RESEARCH: Other key findings show an increase in crypto miner… -
How the maturing of AI Brings Power to the PC
GUEST RESEARCH: The PC has long been one of the… -
Why Limiting Your Hiring to One Country Is Holding Your Business Back
GUEST OPINION: The World Is Your Talent Pool—So Why Are… -
Delving Into Windows CE, Part3: Introducing Team82’s Open-Source Debugger
GUEST RESEARCH: This is part 3 of Team82’s four-part series… -
8 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in…
Guest Opinion
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5 Secrets to Faster Innovation in IT You Can't Avoid to Ignore
GUEST OPINION: Imagine this scenario: Two competing financial institutions decide…
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This is why great content alone won’t get you found on Google
GUEST OPINION: You just dropped what you know is a…
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Why Limiting Your Hiring to One Country Is Holding Your Business Back
GUEST OPINION: The World Is Your Talent Pool—So Why Are…
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Data Management – It’s a High-Stakes Game
GUEST OPINION: In today’s digital-first economy, data can be both… -
Browser fingerprinting showdown: Can antidetect tools really beat it?
GUEST OPINION: With the proliferation of internet-enabled technologies, browser fingerprinting… -
How to futureproof manufacturing operations to withstand global uncertainty
GUEST OPINION: Global economic turbulence and shifting political dynamics are… -
Cloud costs and tariffs: exploring on-premises alternatives for greater stability
Public cloud storage is accelerating in popularity due to its… -
How to empower contact centre agents to drive performance
GUEST OPINION: Agent engagement and performance are key drivers of…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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New WatchGuard Threat Lab Report Discovers 94% Increase in Network Malware as Cybercriminals Exploit Advanced, Encrypted Connections
GUEST RESEARCH: Other key findings show an increase in crypto miner…
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How the maturing of AI Brings Power to the PC
GUEST RESEARCH: The PC has long been one of the…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
Comments
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Re: iTWire - Can cyber security be a platform for innovation and growth?
Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
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Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’
For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
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Re: iTWire - The Risc-V architecture that can shape the future of computing
RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
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Re: iTWire - Is Linux finally ready to storm the mainstream?
There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
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Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership
Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
