Contact management and workforce optimisation specialist Aspect Software has appointed Luke McNamara as its ANZ regional sales manager.
Customer experience vendor Interactive Intelligence has appointed two new territory managers.
Telstra has acquired NSC Group, a privately owned Sydney based unified communications and contact centre specialist. It is part of Telstra strong push into services.
The rise in service orientated purchasing along with a move toward hosted offerings will be the major trends driving the UC (unified communications) industry this year, according to the newly appointed Head of Services at NSC Group, Col Rennie
Winner of major Avaya award two years in a row
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