Displaying items by tag: Access4

GUEST OPINION: As the world battled through the challenges posed by the COVID-19 pandemic, the role played by customer contact centres became critically important.

COMPANY NEWS: Access4, the leader in SaaS unified communication solutions for MSPs, today announced a strategic partnership with Ujet, the world's first and only CCaaS 3.0 cloud contact centre provider. Under the terms of the partnership, Access4 will now be able to offer Ujet's cloud contact centre solutions to further assist Australian innovative businesses in unifying and enhancing the customer experience to meet the needs of the modern consumer.

GUEST OPINION: After a year marred by disruption and uncertainty, Australian businesses in 2022 are now turning their attention to what the next 12 months has in store.

GUEST OPINION by Stan Chizhevskiy, Technical Director, Access4: With business life poised to return to some semblance of normality after a protracted period of harsh lockdowns, it’s time to take a health check of the measures put in place when the pandemic first began.

COMPANY NEWS: SaaS unified communication solutions for MSPs Access4 launches a new partner program that will assist MSPs to build a more strategic, trusted relationship with their clients as well as help partners introduce new services.

GUEST OPINION by Peter Eldon, Sales and Marketing Director at Access4:  For any technology sales team, meeting a monthly budget goal is part of daily life. Yet when those sales are of one-off hardware or software items, reaching that goal can sometimes be challenging.

COMPANY NEWS: UCaaS provider Access4 has today released this year’s NPS scores, gained 97 MSPs in its partner ecosystem, which represent an overall Net Promoter Score of 46 – up 14% from last year and are continuing on an upward trajectory.

Earlier this year, iTWire ran articles celebrating International Women's Day and Mother's Day, celebrating female leaders and entrepreneurs, and sharing the best advice received from mums respectively, and we're doing the same for fathers and men this September and November, starting with Father's Day 2021.

Unified Communication as a Service (UCaaS) provider, Access4, is hosting a deployment of Broadsoft’s newly released contact centre solution, BroadSoft CC-One.

The range of services available via Equinix Cloud Exchange has increased substantially, thanks to the addition of 21 more CSPs.