Displaying items by tag: ACMA

The details of more than 140,000 customers who requested unlisted numbers were made available to the public by Australian telco Telstra, breaching its carrier licence on more than 163,000 occasions, the Australian Communications and Media Authority (ACMA) has found.

The Australian Communications and Media Authority (ACMA) will prioritise consumer protections in the telco sector this year, as outlined in its newly-released 2024-25 compliance priorities.

The Australian Communications and Media Authority (ACMA) is warning people to be on the lookout for “tax-themed scam emails”, SMS and calls over the coming months, looking to take advantage of Australians who are “submitting tax returns or waiting for the outcome of an assessment”.

A 7News Spotlight program featuring a vaping broadcast by Channel Seven Sydney breached accuracy rules of the Commercial TV Code of Practice, the Australian Communications and Media Authority has found.

The Australian Communications and Media Authority (ACMA) has hired Spectrum Centre to deliver a spectrum management system for the agency.

Singtel Optus has been taken to court by the Australian Media and Communications Authority over the September 2022 attack on its systems that had an impact on nearly nine million customers.

There has been a sharp rise in reports of shopping points and rewards-based SMS scams, with scams impersonating trusted brands that have well-known loyalty programs.

Telecommunications company Optus announced its policy for customers experiencing vulnerability, which introduces a support team and specialist care who can help if a customer is impacted by domestic or family abuse, homelessness, disability, bereavement, or is facing other vulnerable circumstances.

Consumers have been warned about a new scam involving emails advertising fake products, with the Australian Communications and Media Authority (ACMA) issuing a national alert.

GUEST OPINION: Thank you for the opportunity to comment on the policy statement on Expiring Spectrum Licences.

Telecommunications company Telstra developed an SMS tool to let users check if their phone needs an upgrade as the telco's 3G network is scheduled to close on 30 June 2024.

An Australian Communications Media Authority (ACMA) investigation has found that BSC WA, trading as Star Telecom, transferred customers to its services without their consent, breaching the Telecommunications Consumer Protections (TCP) Code.

Teleforce, trading as Urban Telecom, is facing probe after the Australian Communications and Media Authority found that its sales representatives had not been appropriately trained.

The Australian Communications and Media Authority (ACMA) has flagged five telcos for sending bulk SMS that breached multi anti-scam and public safety rules, totalling to 50 million messages.

Telecommunications company Optus has voiced its support for customers who are financially struggling by providing them with a specialist care team that will assist them during challenging life situations.

The Australian Communications and Media Authority (ACMA) has legislated new industry rules that will require telcos to do more to support customers experiencing financial hardships and who are struggling to pay their bills.

Australia’s communications regulator the ACMA has today joined Australia’s eSafety Commissioner to support Safer Internet Day, a global initiative to raise awareness of online safety issues.

Four-wheel drive and camping accessory retailer Outdoor Supacentre (trading as 4WD Supacentre) was fined $302,500 for sending more than 83,000 marketing text messages that breached spam laws, according to the Australian Communications and Media Authority (ACMA).

Telecommunications company Medion Australia has paid nearly $260,000 for failing to comply with customer identification rules, resulting in a number of people falling victim to SIM-swap scams.

Telnyx Australia has paid $106,560 infringement notice after the Australian Communications and Media Authority found the telco failed to reduce scam SMS and prevent mobile number fraud between 2017 and 2022, breaching anti-scam and public safety obligations.