Update: At 5.30am AEST Thursday, an Optus spokesperson said services had been restored to normal at about midnight.
However an Optus subscriber in Melbourne told iTWire that while things had improved by this morning, they were still not back to normal. Accessing mail servers to download mail was taking a long time and timing out at times, this individual said, with the same being applicable to websites.
Original story continues: An Optus user based in Box Hill North in Melbourne's east told iTWire on Wednesday evening that he had been unable to access US-based websites this evening.
@acccgovau Any chance that Optus should be crediting my account seeing as they aren't providing what I've paid for?? #OptusOutage
— Simon Hevey (@simmohevey) May 22, 2019
Voice services, however, appear to be unaffected, as judged by the fact that this user was able to contact iTWire via a mobile call.
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As a result, ping times, mostly to sites hosted in the US, have been very slow.
UPDATE: our tech team is working through an issue currently impacting access to some websites. Please DM us with more info if you’re experiencing difficulties and we’ll get back to you as soon as possible. We apologise for any inconvenience.
— Optus (@Optus) 22 May 2019
Another Optus user, a hardcore gamer, was distraught with the slowness of the network, having settled down for what he had hoped to be an exciting evening online.
@Optus you know how you can text us when we are late to pay? Why don’t you use that same system to contact your thousands of customers about this horrendous outage. Pathetic. #OptusOutage
— Caroline Cloe (@CarolineCloe) May 22, 2019
That voice services were working was also confirmed by an Optus spokesperson.
The spokesperson told iTWire: "Our technical team is working through an issue impacting access to some websites.
@Optus How the heck did you manage to down your servers across the entire nation?? Tomorrow headlines will most likely read, 'Optus let's down customers nation wide!'. It's just a shame cause Optus customers probably won't be able to see it #Optus #OptusOutage #OptusAreShit
— Jordan Wills (@Jordanmwills) May 22, 2019
"We aim to provide an update as soon as possible and apologise to customers for any inconvenience and thank them for their patience while we fully restore affected services."
In its Thursday morning statement, Optus said: "Some Optus customers may have experienced an issue affecting access to some websites, which has now been fully restored.
Gotta love it when your service provider somehow goes down so any international websites or gaming platforms just flat out don’t work. Been over 12 hours now what Is going on? #OptusOutage
— AragornElesar (@Aragorn_e) May 22, 2019
"Our technical teams identified an issue which saw some international traffic being affected.
"Optus apologises to customers who were affected and thanks them for their patience while services were restored at about midnight."
