The ACCC report looks at the wholesale market for NBN services in which retail service providers purchase access to the NBN so they can supply broadband internet to consumers and businesses.

Consumers and businesses increased their take-up of higher speed services of 50Mbps or above in the June quarter. Almost three-quarters of all NBN wholesale connections are now at speeds of 50Mbps or above, including 17.3% of all services at speeds of 100Mbps or above, the ACCC disclosed.

“Most broadband customers are now using higher speed tiers and that is a result of more retail providers and NBN promoting higher speed plans,” ACCC commissioner Anna Brakey said.

“NBN Co’s incentives for retail providers, such as its ‘Focus on Fast’ promotion, have been welcome as many Australians work and study from home.”

“Retailers may revert to standard pricing for premium services once a promotion ends, and we urge customers to monitor their usage to make sure that their service meets their ongoing needs,” Brakey said.

The ACCC says retail service providers acquired significantly more bandwidth over the June quarter, up 9.2%, which resulted in total Connectivity Virtual Circuit (CVC) acquired per customer increasing from 2.54Mbps to 2.74Mbps. The amount of bandwidth acquired is one of the key factors that impact customer experience.

“We are pleased that retail providers are acquiring additional capacity to support network demand and keep consumers connected,” Brakey said.

“The ACCC will continue to monitor CVC to see what effect the end of the ‘Focus on Fast’ promotion has on it.”

Wholesale market shares for the four main retail service providers remained fairly stable in the June quarter. The ACCC said that of the smaller retail providers, Aussie Broadband continued to make strong gains and accounted for 26% of the wholesale services added in the quarter, lifting its market share to 4.7%.

Further information, including time series data, is available on the ACCC website at NBN Wholesale Market Indicators.